InTowards AIbyLaura Verghote·4d agoBuild a Dual-Mode Voice Agent in Microsoft Foundry with Native SubagentsFree full article for non-Medium members — here
Indumathi Pandiyan·6d agoPART 2 — Would You Give Every Contact Center Administrator the Same Access?Genesys Cloud CX Architecture Series | Part 2 of 4
Ambuj·Nov 2Designing Multi-Model Failover for Voice AI Agents in Amazon ConnectResilience belongs in the conversation’s control flow, not in the prompt. Here is how to build it from native Amazon Connect capabilities…A response icon1
Bonani Paul Chaudhury·Oct 30Your AI agent did the work. Then your human agent asked “How can I help you today?”An open-source kit for Copilot Studio and Dynamics 365 Contact Center so customers never repeat themselves — and the seven things that…
Noah Wieder | US Data API Blogs·Oct 28Can You Trust Caller ID? What Phone Spoofing Means for Business VerificationCaller ID spoofing can make fraudulent calls look legitimate. Here’s what banks, contact centers, and fraud teams should know about phone…
