Leapfrog Technology·Aug 20, 2025Bridging IVR with Conversational Voice AI for improved interactionsWritten by Birat Poudel, Software Engineer, AI at Leapfrog Technology
Marie Angselius Schönbeck·Apr 18, 2023Say Goodbye to Frustrating IVR Systems: The Future of Customer ServiceInteractive Voice Response (IVR) systems have been a necessary evil in the customer service world for years, but they often lead to…
Marie Angselius Schönbeck·Apr 18, 2023Transforming Customer Service: How to Balance Traditional IVR and Conversational IVR to Drive…In today’s rapidly evolving business landscape, providing a seamless and efficient customer experience is more important than ever. While…
InChatbots JournalbyHaptik·Oct 21, 2021Create impactful support experiences with Instagram ChatbotsAutomate Instagram DMs, offer real-time support to your users on the platform they love, using Haptik’s Instagram Chatbots!
InChatbots JournalbyHaptik·Aug 18, 2021The need for AI Chatbot in Customer Self-ServiceIn today’s digital reality, customers expect resolution in no time.A response icon1A response icon1
InChatbots LifebyHaptik·May 21, 2021Banking Chatbots: How Does Omnichannel Digital Banking Enhance CXBanking Chatbots: How Does Omnichannel Digital Banking Enhance CX
Posh AI·May 20, 2021Meet Dhairya Dalal, an NLP Researcher at Posh!Part 3 of 3 of the Meet Posh’s NLP team Series
InChatbots LifebyHaptik·May 14, 2021Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?A response icon1A response icon1
InChatbots LifebyHaptik·May 3, 20217 Remarkable IVR Trends For the Year 2021 And BeyondAccording to Vonage, IVR was responsible for over 50% of consumers not completing their business transactions. According to Forrester…
InChatbots JournalbyHaptik·Apr 15, 2021How Conversational AI can Automate Customer ServiceBusinesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time…
