Dr Villy Abraham Author/Business Strategist·Aug 25People Don’t Buy From Marketers. They Follow Leaders.Before a client evaluates what you’re selling, they’re already scanning you for something else entirely: can I trust this person to protect…
TESTIZER·Aug 17Customer Service in the Age of Instant AI: The Human Skills Robots Can’t FakeIntroduction
DevInterface·Aug 3The question you have already answered three hundred timesWhy an AI assistant trained on your own content is not just another chatbot, and what actually changes once it goes live
DevInterface·Jul 31La domanda che ti hanno già fatto trecento voltePerché un assistente AI addestrato sui tuoi contenuti non è “l’ennesimo chatbot”, e cosa cambia davvero quando lo metti online
Inwakaabout Onlinebypeluawofeso·Jun 27Poor Customer Service is Hurting Your Business. You should Fix It| By Olubukola AkanbiA couple of weeks ago, I went to the bank to resolve an issue with my current account. It had been blocked. I waited in line, got to the…
InMy Opinion DiariesbyTetsuji Kondo·Jun 19The Truth Behind Japan’s “Half-Baked Digitalization”: NTT Finance’s Forced Web Billing TransitionA Case Study of How Corporate Digital Initiatives Exclude Elderly and Non-Tech Users
Vai S.·Jun 8Zendesk AI vs Custom Customer Support AI (2026 Guide)A client sent me a screenshot last month. One of their long-time customers had written in about a delayed order. Stressed, loyal, three…
Bal Bansal·Apr 14Are you being served?No, not the old British sitcom! But attention to the customers…
N Sundaram·Apr 2Customer Care(less)We often think the company cares about the customer, but in reality, the customer cares about the company. How?
One Contact Center·Mar 18Customer Care in 2026: Mastering Empathy with AIIn 2026, customer care is getting a serious upgrade. We’re talking about a world where artificial intelligence isn’t just about speed and…
