Eric Clower·Sep 7When Does a Black Box Become Trusted Product Behavior?I’ve spent the last 15 years working in analytical and quantitative software, and “can I trust this?” is a question I’ve heard in one form…
Tiffany Oda·Jun 23The Power Pair: Community & Customer EducationI recently spoke at the Gainsight Pulse conference about the power pair dynamics of Community & Customer Education working together…
Vijay Alagarsamy·Mar 28Lessons from My Journey as a Curriculum Developer — V I J A YHere are five moments / five lessons that define who I am as a curriculum developer.
Petrus Gerryts·Nov 10, 2024Beyond the Screen: Creating a Seamless User Journey in Customer EducationWe’ve all been there — lost in a help center, aimlessly clicking through articles and links, searching for an answer that feels just out…
