Monetization Nation | with Nathan Gwilliam·Oct 26, 2021How to Reduce Customer and Employee Friction in Our Businesses
Weekly Notes·Feb 21, 2021Customer Effort Score (CES): Questions, answers and some examplesWhat is Customer Effort ?
TechSee·Mar 8, 2020Customer Retention in the Telecom Industry — New ThinkingWith the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high…
TechSee·Nov 19, 2019Crash and Churn: survey reveals the customer service fails that cause attritionAndrew Mort