Harald Henn·Sep 21Wie kontrollierte Ausführung aus guter Interaktion einen verlässlichen Outcome macht — Folge 2Eine verständliche Antwort ist noch kein gelöstes Kundenproblem. Wer eine Lieferung umleiten, einen Schaden regulieren oder einen Vertrag…
Nards Rose·May 27Don’t Carry Their Anger HomeWhy Service Professionals Must Remember: Customers Are Usually Angry at the Situation, Not You
Ben Steckler·Nov 17, 2025CX + Data: The Heart of a Modern MarTech StrategyWhy understanding people — and knowing we are not them — builds better digital products.
Shep Hyken·Oct 9, 2025The Customer Experience Trifecta: A Sure Bet for Loyalty and GrowthIf you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first…
InUX PlanetbyMonika Rubov·Sep 22, 2024E-commerce as experience design: from click to purchaseIn the digital age, shopping has shifted from traditional stores to virtual spaces. In this context, e-commerce is not just a place for…
