Plumcut·Oct 14WhatsApp Conversation Analysis: What Your Chats RevealPhoto: Rawpixel, CC0 1.0 (public domain).
Manar Ameli·Aug 31Miten julkisista digipalveluista tehdään aidosti asiakaslähtöisiä?Julkinen sektori elää jatkuvasti kasvavien muutospaineiden keskellä. Viimeaikaiset leikkaukset ja vaatimus tehostaa palveluita vievät…
Shadi Sabzali·Aug 30Customer Input ≠ Customer RoadmapListening to customers doesn’t always mean building what they ask for.
Mohammad Ilham Aziz·Aug 13Kekuatan Customer Itu Bukan Cuma Soal Uang — Ini Lensa Lain yang Saya Gunakan
Ai Yat Goh·Aug 12What Customer Insight Actually Requires of You #12Visual Thinking for Innovation | Post 12 of 30 (The Practice)
Sarah Moradi·Jul 4The Three Feedback Loops Every Small Business NeedsCustomer signals, process signals, and culture signals only tell the truth when you collect all three.
Polat Aydın·Apr 22Triggering Customer Insights — Journeys Custom Triggers from C#When you create a custom trigger in Dynamics 365 Customer Insights — Journeys and click Go to code snippet, Microsoft gives you a…
Lisa Honda·Apr 20AI Rewrote Our Ad Persona. The Real Reason CTR Jumped Wasn’t Precision.A client of mine once handed me a persona sheet that looked like a LinkedIn profile in a tuxedo.
Atena Larni·Apr 8Why Your VoC Program Isn’t Reaching the Decisions That MatterYour VoC program rarely reaches the decisions that matter. Here’s what’s actually blocking it , and how to fix it.
Atena Larni·Apr 2The blockers your team feels? Your customers feel them tooInternal and customer pain aren’t separate problems; they’re the same one.
