JBW_Medium·Jan 20I Complained About My Latte. The Barista Looked Terrified.Why “the customer is always right” doesn’t translate to Japanese.
Abhishek Sinha·Apr 15, 2025Why “Customer is King” is a dangerous MythFor decades, we’ve been taught a golden rule of business:
Manu Priyam·Jan 12, 2025Building a StoryBrand 2.0:Building a StoryBrand 2.0: Lessons from Donald Miller, Infused with my Nativeness
Raúl Sánchez Gilo·Apr 14, 2023The Worst Sales Tip?There are many posts about what is the best sales tip, but I think it is also time to talk about what may be the worst, or one of the…
Prabhakar Kesavan·Feb 26, 2023Random Musings #56: The Best Thing Since Sliced Bread!Idioms are different from tropes.
Vivian Fang·Apr 30, 2020Are You a Pushover?Did you create an incentive for people to stop pushing you any further?
Deepika·Mar 16, 2020LOOKING FOR MY KING…The second session with Deepak Kanakaraju for his second batch of digital marketing interns reminded me of a very vivid memory from my…
Puneet Jashnani·Mar 17, 2019Customer is unsatisfied KING, is Amazon PRIME the queen who knows how to satisfy?Customer in today’s world is an unsatisfied and complicated KING, who always want more for less without any compromise on quality, service…
