Shep Hyken·Jul 1, 2024Take Action!I can’t believe Brittany and I are already halfway through The SUPER AMAZING Show!
Shep Hyken·Jan 10, 2024Three Customer Service Lessons from a World TravelerI’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced…
Shep Hyken·Jan 13, 2022Is Mediocrity the New Customer Service?The other day my friend asked me, “Is mediocrity the new customer experience?” He mentioned how he’s had to wait longer when he called…
Shep Hyken·Dec 16, 2020Customer Service Lessons From the Best Unknown Companies — Shep HykenThe answer is to not compare yourself to the competition, but to the best companies from other industries.A response icon1
TextSpark·May 3, 2017Customer Service Lessons: What Not to DoIf your customer service department is doing a good job, you’ll know because there won’t be too many complaints. The internet makes it so…
