Emma McDermott·Jan 22, 2018Training Skills for Customer ServiceHaving a hard working, strong customer service department is extremely valuable to any business. Businesses with the best customer service…
Lianne Rhymes·Jan 15, 2018Customer Service: 3 Ways to Go the Extra MileHaving the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer…
Lorraine Brown·Aug 23, 2017Customer Service Problems: What not to doThere are a lot of things you can do right in customer service. Make the customer happy, show them you care, and let them get involved in…
Lianne Rhymes·Jun 21, 2017SMS still King when it comes to ROIAll the data suggests that when it comes to how to allocate your mobile marketing funds, SMS marketing needs to remain at the center. The…
Emma McDermott·Jun 6, 2017Chatbots are Here to StayThough chatbots are a relatively recent invention and consumers have been slow to get on board with them, they’re definitely here to stay…
TextSpark·Jun 6, 2017Businesses aren’t using SMS marketing to its full potentialThe average smartphone owner will interact with their smartphone in some way over 200 times per day. US consumers are spending 25% of their…
Lorraine Harrison·May 24, 2017Making customer Service More ImportantYou probably already know that customer service is essential to a successful business model. However, most businesses don’t make it a…
Lianne Rhymes·Feb 20, 20175 Ways to Offer Customer ServiceCustomers need to be able to contact you when they have a problem or even if they just want to tell you what a great job you’re doing. That…
