Shep Hyken·Jun 5, 2025Customer Loyalty: Make Them Remember!Why do customers go back to the companies they love doing business with? That’s what we asked more than 1,000 customers in our annual…
Shep Hyken·Mar 25, 2024The Platinum RuleWe were all taught to treat others the way we would want to be treated, right?
Shep Hyken·Mar 22, 2024Bob Dylan vs. Ringo Starr: Transaction or Experience? Learn How to Engage Your Customers!Do You Give Your Customers an Experience — Or Just a Transaction?
Shep Hyken·Dec 28, 20235 Unexpected Ways to Optimize Your BusinessIf it’s working fine, why mess with it?
Shep Hyken·Nov 9, 2023The Customer Isn’t Always Right: Setting the Record StraightWhoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…
Shep Hyken·Oct 26, 2023Customer Service Success: Playing to WinOne of the more enjoyable activities in my life is playing hockey. When I’m in town — not out speaking at conferences — I lace up the…
Shep Hyken·Oct 11, 2023Understanding Customer Wants vs. NeedsMany years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge…
Shep Hyken·Sep 7, 2023How Can You Impress Customers?We have the privilege and honor of working with some amazing clients. One of them asked us to work with her team on a customer experience…
Shep Hyken·Aug 31, 2023Dealing with Sensitive Customer SituationsI’m sorry for the somewhat morbid title, but I wanted to catch your attention. Here is a short version of the story that sets up this…
Shep Hyken·Aug 10, 2023Will AI Make Us Dumb?I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.”…
