Fabio Lichinchi·Aug 6Customer Success Is Not the Department That Does EverythingWhen leaders confuse ownership of the customer with ownership of every internal failure, the team becomes a punchbag. Customers notice…A response icon1A response icon1
Aristosourcing·Jun 18One Tuesday in March: How a $145,000 Client Almost Walked Because of an EmailThe customer success failure that almost cost Ariston Consulting its biggest account didn’t start with a wrong invoice, a missed deadline…
Aristosourcing·Jun 8You Have a Great Product, a Good Support Team, and a Churn Problem. Here’s Why.You have a product that solves a real problem. You have a support team with solid response times and decent CSAT scores. You’ve invested in…A response icon2A response icon2
Charles Chow·Mar 6Unfiltered Truth About Building a Customer Success Practice in SaaSTwo years ago, I dove headfirst into the adventure of building a Customer Success (CS) practice for an as-a-service business. Little did I…
Aristosourcing·Jan 12Customer Success Manager: The Definitive Guide (2026)A Customer Success Manager (CSM) exists for one reason: to make sure customers achieve the outcomes they bought your product for, and to…A response icon1A response icon1
Ahnaf Khan·Oct 27, 2025Unlocking Value From Every Customer: Why Low-ARR Accounts Deserve High-Touch SuccessWhen it comes to Customer Success, I’ve noticed a trend where many CSMs tend to prioritize the needs of high-ARR accounts. Don’t get me…
Eufémia Santos·Aug 29, 2025When clients sense in-authenticity, everything else falls flatClients are smart, they notice the subtle cues of insincerity. Trust cracks, influence weakens, and even your best efforts lose impact.
Eufémia Santos·Aug 27, 2025Adapt or Fall Behind. Change as CS Growth Engine 🚀“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable…
Eufémia Santos·Aug 25, 2025Why Retention Starts With Measurable Impact📉 Bain & Company’s 2024 report shows that 75% of software companies saw Net Revenue Retention (NRR) decline — even after increasing…
