Fabio Lichinchi·Aug 6Customer Success Is Not the Department That Does EverythingWhen leaders confuse ownership of the customer with ownership of every internal failure, the team becomes a punchbag. Customers notice…A response icon1A response icon1
Amaya·Jun 3Why Your SaaS Is Losing Customers (And the 5 Fixes That Actually Work)You built a solid product. People sign up. And then — quietly — they leave.
Eufémia Santos·Aug 29, 2025When clients sense in-authenticity, everything else falls flatClients are smart, they notice the subtle cues of insincerity. Trust cracks, influence weakens, and even your best efforts lose impact.
Eufémia Santos·Aug 25, 2025Why Retention Starts With Measurable Impact📉 Bain & Company’s 2024 report shows that 75% of software companies saw Net Revenue Retention (NRR) decline — even after increasing…
Eufémia Santos·Aug 24, 2025What can Customer Success learn from Daniel Kahneman? More than we might think.Kahneman research wasn’t about CS or product adoption in SaaS, but the insights translate directly into how we design success plans…
Chad Horenfeldt·Jul 8, 2025Choose Your Strategy WiselyAs I review all of the content from my book that ended up on the cutting room floor, there is one story I wanted to share. It’s a lesson…
GlenNF·Mar 28, 2025How to Retain Your Freelance Clients EffortlesslyWhy you should over-deliver on your next project
David Rocha·Sep 13, 2024Annual Recurring Revenue Doesn’t Really Matter AnymoreUnderstanding Annual Recurring Revenue (ARR)
