Umaa Arun·Aug 10Where Customer Value Gets LostThe promise may be strong. The real test is how much of it survives the journey through the business.A response icon1A response icon1
ManosV·Aug 2How Much Is a Customer Really Worth?Why Customer Lifetime Value is one of the most important business decisions — and why comparing scenarios matters more than calculating a…
Durgasankar Mandal·Jul 1Lean Isn’t About Waste. It’s About Staying Relevant.Somewhere along the way, waste became the story instead of the consequence.
Christopher E. Fleming·May 31Value is Not UniversalSome truths are uncomfortable. One of those truths we come to learn after much experience is that value is never universal. It does not…
Akash Saxena·Apr 5Customer Value In The Times of AIUsing Value Score as an organisational metric to measure value generated by AI for customers and the organisation.
Jignesh Boricha·Dec 24, 2025Why Even Big Ideas Fail: What Actually Matters More Than the IdeaOVERVIEW
Eric L'Heureux·Dec 11, 2025Key Takeaways To Transform A Strategic Ambition Into Tangible ResultsStrategy is not a static planning exercise, but a continuous discipline of aligning with real customer value.
Sunil Dutt Trivedi·Oct 30, 2025End Game: Full-Stack Customer Value—Why Price Isn’t the Final GameIn a recent town hall, Zepto CEO Aadit Palicha made a powerful observation. He said, “We have cracked proximity but have yet to crack…
Bulbul Pandya·Oct 1, 2025The Product Conundrum: Is Product Failing, or Are We Failing Product?Part of the series: “Rethinking Product in a Business-First World” Subtitle: Why AI alone won’t save a product that doesn’t understand its…
Naman Agarwal·Sep 3, 2025Mapping Business Capabilities: The First Step in Systems IntegrationWhy integration starts with the “what,” not the “how.”
