Casey Fontaine·Feb 3Why Customers Get Angry When Workers Act Like HumansDisclaimer: The views and opinions expressed in this article are my own and are based on my personal experiences. They do not reflect the…
Polly Funk·Apr 12, 2025What Customer Support Tools Can Learn From Video Game UIsEver opened a support dashboard and felt… lost?
Lígia Pereira·Feb 27, 2025Rolling Out Five Features in 6 Months: Lessons LearnedToday, I want to share a few of my learnings during the rollout of five features for one of my biggest clients. I’ll call it Poney Music.
InMuddyUmbyBev Potter·Sep 9, 2024The Sale Item You’re Looking for Is Hidden Somewhere in This StoreWhere would I be if I was a can of tuna?A response icon8
SuperAI·Feb 27, 2024The Role of Sonic Internet’s Customer Service in Ensuring Seamless Online ExperiencesNavigating Challenges, Embracing Solutions, and Fostering Customer Loyalty in the Digital Age
