Christy Persya·Feb 18From CX Metrics to Business Impact: Building a Customer Health Score Framework with Predictive…In today’s hyper-competitive landscape, customer experience (CX) is a critical driver of revenue, loyalty, and growth. But while companies…
Rama·Nov 4, 2025Customer Advocacy Is the New Advertising: Why Retention Beats Reach in 2026By Ramadevi — Head of Business Development, Vaaryan Interfaces
Vishal | Reflections·Sep 7, 2025Moving From GenAI Copilots to Agentic AI in Customer ExperienceGenerative AI copilots have transformed customer service in the past few years. They draft replies, assist with scripting, and lighten the…
Ron Immink·Nov 1, 2023Customer service, if in doubt, be human“The Human Experience: How to make life better for your customers and create a more successful organisation” reminds me of “The ministry of…
