Jessica Bennett — Tech Enthusiast and Marketer·Sep 19, 2024Smart Design for Smart Results: How Marketers Can Leverage CX Transformation to Drive RevenueWhile technological advancement is reshaping the business landscape at an unprecedented pace, many marketers struggle to keep up. CX…
Maru/Syngro·May 14, 2018Cost centre or profit driver? Customer Experience and ROI | Maru/SyngroLast year’s webinar we held revealed that over 98% considered themselves to be “under pressure” to demonstrate ROI from their customer…
Maru/Syngro·Oct 18, 2017Becoming proactive in managing the Customer ExperiencePosted: 18th October 2017
Maru/Syngro·Sep 29, 2017The importance of Customer Experience in the wake of Equifax hackPosted: 29th September 2017
Maru/Syngro·Aug 21, 2017Closing the Customer Experience Gap: perception and expectation“I expect high-quality service!” “I expect the best products!”
Maru/Syngro·Apr 13, 2015Who is responsible for managing the customer experience programme?Customers engage with a wide variety of departments across many touch points, so who should be responsible for managing the customer…
