Krishnakant Singh·Sep 28Your Customer Support Team Knows What’s Broken. Is Your Product Team Listening?In my 5+ years of working in customer experience, I have worked across different businesses and problem statements, from fintech to quick…
EasyDesk·Jul 13I Replied to Every Support Ticket in Under an Hour and Still Lost the CustomerWe hit our SLA target every single day that month.
InSoul-Guided SystemsbySimon Robinson·May 23The Operating System for True Customer CentricityHow the Customer Centricity Strategy Framework Integrates Customer Experience Into the Heart of Organisational Strategy
Suhas Ramesh·Apr 14The Hidden Cost of AI in Customer Service: When Efficiency Replaces EmpathyWhy rising automation is quietly driving customer dissatisfaction in modern service industries
InSoul-Guided SystemsbySimon Robinson·Feb 26Designing Customer Experiences with Soul: Leadership Mastery in the AI EraHow Leaders Integrate Thinking, Feeling, Sensing and Intuition to Create Sustainable CX and EX Advantage
InSoul-Guided SystemsbySimon Robinson·Feb 24Designing Customer Experiences with Soul: The Customer Experience Strategy Framework for the AI Era…How agentic AI, lifecycle architecture and governance are reshaping customer experience strategy — and why coherence, not speed, will…
InSoul-Guided SystemsbySimon Robinson·Feb 17The Strategic Gap in Modern CXWhy customer experience strategy begins with value architecture, not dashboards
InSoul-Guided SystemsbySimon Robinson·Feb 11Customer Experience Trends 2026: The Strategic Shift Leaders Cannot IgnoreWhy AI, Trust and Emotional Intelligence Require CX to Move UpstreamA response icon2A response icon2
InSoul-Guided SystemsbySimon Robinson·Feb 6Why Customer Experience Needs to Return UpstreamWhat experience-first strategy from the 1990s still teaches us about complexity and value
