InBootcampbyAdrie van der Luijt·Jun 23, 2025Why Somerset’s ditching of FixMyStreet echoes past pitfalls in local government digitalSomerset’s move may seem pragmatic, but it risks repeating decades-old mistakes in local digital service design
James Gibbons·Feb 26, 2025Sprint Notes #02: 26 February 2025Lessons from user research, capability building, and digital training.
James Gibbons·Feb 12, 2025Sprint Notes #01: Kicking off 2025How do we build better digital public services when the right roles and skills aren’t always in place?
Sandra Vilchez·Oct 15, 2024Retos de diseñar servicios digitales para el ciudadanoEste es el primero de un grupo de artículos en los que estaré abordando, desde mi experiencia, temas relacionados al diseño de servicios en…
Mar Sierra Guillén·Oct 15, 2024Improvement of the Covid Vaccination Experience at OsakidetzaI set myself the challenge of enhancing the COVID vaccination process in the Public Healthcare Service in Euskadi through improvements in…
