Think Design·Oct 22How Should UX Handle AI Confidence Scores?AI-powered products increasingly make predictions, recommendations, and decisions that users must evaluate before acting. AI Confidence…
InTopologybyJesse Strawbridge·Sep 8Walking Through the Fire SwampDoes the search for certainty get in the way of discovering something new?
Rachna Jindal·Mar 4From Cost Center to Profit Center: Rethinking Call Center CXAfter having crafted numerous CX strategy pitches over the last few years, I observed that most of them were centered on transforming call…
Andrew Itwaru | Platform & Digital Leader·Dec 11, 2025Emergent Intelligence: When Systems Create More Than You DesignedThe highest form of intelligence isn’t instructed — it’s emergent.
Eleni Stathoulis·Mar 10, 2025Designers are dead! Long live designers!Let’s get existential, shall we? I’ve been thinking a lot about this lately. This, being the state of design. And when I say design, I’m…
