vidya@faasthelp.com·Jun 7, 2017Institutionalize the Customer Support experienceEstablishing a formal process in the customer support services creates more consistency within the support team and in the organization…
vidya@faasthelp.com·Jun 7, 2017COACH THE SUPPORT STAFFTraining the support staff is very important as they are the one who is going to face the customers. Every customer will be different and…
vidya@faasthelp.com·Jun 5, 2017Why CRM is Important for any Business?Is CRM selling or is it marketing?. CRM is about building Relationship with the customer, it is beyond selling and marketing. It helps in…
vidya@faasthelp.com·Jun 5, 20172 Tips for great Customer SatisfactionPromise Optimum and deliver further
vidya@faasthelp.com·Jun 5, 20175 WAYS TO GIVE JOY TO YOUR CUSTOMER WITH HELPDESK5 WAYS TO DELIGHT YOUR CUSTOMER WITH HELPDESK
vidya@faasthelp.com·Jun 5, 2017IS HELP DESK SUPPORT NEEDEDFOR SMALL AND MEDIUM BUSINESS?Why a quality help desk support is required for small and medium business?
vidya@faasthelp.com·Jun 5, 2017WHAT IS THE PURPOSE OF METRICS IN HELPDESK?Metrics are used to drive improvements and help businesses focus their people and resources on what’s important. The range of metrics that…
vidya@faasthelp.com·Jun 5, 2017IS IT IMPORTANT TO HAVE HELPDESK IN MOBILE?Nowadays the expectation of the customers to get their issues resolved is just immediate after their first call in no time. It is not…
vidya@faasthelp.com·Jun 5, 2017Ways to tackle big issuesIn a day to day operations of a support team, while carrying out an application support activities, a sudden rise in a number of incidents…
