InGuidewire Engineering BlogbyGuidewire Engineering Team·4d agoWhat Real Calls Taught Me About Voice Agents: Architectural Lessons from Insurance FNOLBuilding a voice agent for insurance claims intake, the fixes that caused new failures, and what finally held up
Arif Hossen·6d agoOne approval engine, 78 kinds of approvalApproval chains as configuration rather than code, and the race I left in it that someone else had to find.
Moses Mwemezi Kemibaro·Oct 28One Customer, Many Needs: What CIC’s One CIC Launch Tells Us About Insurance, Intermediaries &…Kenyans have learnt to save, send and invest on their phones. They have not yet learnt to protect what they are building. That was the line…
Shweta Munot·Oct 28From Confusion to Clarity: Redesigning a Health Insurance App for 41% Fewer Support TicketsRole: Product Designer (UX research, wireframing, design lead) | Team: Product managers, support, developers, designers | Timeline: ~60…
Space and Lemon Innovations (SLI)·Oct 26Walking through the streets of San Francisco — three concepts.3 early signals and news. Every Monday. Episode 497.
