InCoveo Behind the ClickbyJackelyn Gill·Apr 19, 20225 Case Swarming Best Practices (in Slack)Trying to find some case swarming best practices? Let’s start by thinking about what your customers want.
InCoveo Behind the ClickbyJackelyn Gill·Apr 14, 2022Case Swarming vs Tiered Support: Which Does Your Company Need?Customer service is evolving, with new frameworks gaining ground. Still, most conversations revolve around tiered support vs case swarming.
Karanveer Singh·Jul 2, 2020How to Implement Intelligent Swarming Model with Cognitive Search“We have eliminated the word ‘escalation’ from our vocabulary,” said Marco Bill-Peter, VP of Global Support Services — Red Hat.
Karanveer Singh·Jun 9, 2020Intelligent Swarming: A New Order of Collaboration & Value DeliveryChange is inevitable. And nobody knows that better than businesses. They constantly need to adapt to the changing environment to continue…
