Dhanika Bulathsinhala·Aug 26Jira Service Management — Part 1: IT Help Desk & Incident ManagementFrom L1 ticket triage and troubleshooting to escalation, incident correlation, root-cause analysis, and problem resolution.
Bright Amalahu·May 25Implementing a Hybrid Active Directory Environment with Microsoft Entra IDA technical walkthrough of designing and deploying a hybrid identity infrastructure using Windows Server 2022, Active Directory Domain…
Jukka Paulin·Aug 26, 2025Bug types: an attempt to build a 2-hot classifier (ML)Classifying helpdesk tickets.
Amneet·Apr 24, 2024Understand the concept of OSI modelHere’s a helpful mnemonic to remember all the layers:
Jonathon Grantham·Feb 17, 2024Navigating User Pushback: A Professional’s GuideIn the world of IT and customer service, dealing with pushback from users can be a challenging aspect of the job. The key to handling such…
CX Connect | Vsynergize·Feb 6, 2024Top 5 Reasons for Outsourcing Technical SupportThe business ecosystem is a place full of life and volatility. It’s brimming with small and big entities, coexisting, competing for…
Imran Quraishy·Jan 25, 2024Service Desk Automation: Elevate your IT Support EfficiencyIf you are a small company, it is absolutely fine that you are not switching to modern service desk software. The problem arises when you…
Dante Falls·Nov 7, 2023Active Directory For BeginnersDo you remember being in school and trying to play games on the computer? Access to those games was sometimes denied by the administrator…
Safiullah Khan·Oct 30, 2023Layer 3 Switch Configuration for Inter-Vlan Communication for different networks?I have three layer 2 switches where different networks are installed. I have to configure a layer 3 switch for inter-vlan communication.
Geeker.co·Oct 29, 2023Outlook Quick Parts Guide Geeker.coWhether you use Outlook for work or personal communications, you probably want to find ways to speed up repetitive tasks. While you may not…
