Arnold Maxwel·Nov 10, 2025Where It All Begins — Mapping IT Services and Building Change ControlYou need clarity. Clarity on what systems you have,who owns them and how changes are made. Getting out of survival mode where you are left…
Xin-Kuan (Leo) Yeh·Sep 22, 2025IT Operations Management Reimagined: Change Enablement and Open Source as Strategic DriversIT Operations Management (ITOM) has undergone a profound transformation. Once viewed as a reactive support function, ITOM now plays a…
InArtificial Intelligence in Plain EnglishbyAjay Verma·Nov 21, 2023Revolutionizing ITIL Service Levels with Generative AI: A Paradigm ShiftIn the dynamic landscape of IT service management, the integration of Generative AI, particularly Large Language Models (LLM), is ushering…
Pradeepa Gunasekera·May 24, 2022Oracle Cloud Guard as a Continual Service Improvement ToolOracle Cloud InfrastructureA response icon1A response icon1
Prahalad Rao·May 3, 2022IT Services Organization ExperienceCloud as a field tends to be extremely vast and one of the most paramount technologies for multiple organizations ranging from start-ups to…
Education Certifications·Feb 21, 2022What is new in the latest version of the ITIL Certification ExamThere are a few significant changes that you should know about before taking the test of the freshest arrival of ITIL.
Service Stack Technologies·Jun 29, 2021TIPAGET YOUR VENDOR NEUTRAL PROCESS ASSESSMENT METHODOLOGY THROUGH TIPA FOR ITIL
Zoc Learnings·Feb 28, 2021Is ITIL certification any good without any IT knowledge?As an IT manager, I’ve seen ITIL-certified IT people that can’t apply what they’ve learned. I’ve also seen others with basic exposure to…
MultiTech·Dec 14, 2020ServiceNow — ITIL(Information Technology Infrastructure Library)stands for Information Technology Infrastructure Library. It was introduced by the UK government’s Central Computer and Telecommunications…
https://about.me/jakesajao·Sep 10, 2020Why Every Software Developer Needs ITIL V4 Foundation CertificationWhen a couple of developers failed ITIL V4 Foundation certification months ago, everyone treated it with a pinch of salt.
