Dhanika Bulathsinhala·Aug 26Jira Service Management — Part 1: IT Help Desk & Incident ManagementFrom L1 ticket triage and troubleshooting to escalation, incident correlation, root-cause analysis, and problem resolution.
Cprime (Goldman Sachs / Everstone Capital Company)·Nov 21, 2025Accelerate Developer Onboarding with Atlassian HR Service ManagementEvery enterprise feels the drag of manual onboarding, but nowhere is the impact sharper than in IT and software development. Engineering…
Ann R.·Nov 15, 2025Request Types as Contracts: Designing JSM Forms That Prevent ReworkHow to turn Jira Service Management request types into clear, enforceable agreements that reduce back-and-forth, accelerate SLAs, and make…
Ann R.·Oct 23, 2025JQL for Busy People: 20 Queries That Run Your DaySearch less, see more: 20 everyday JQL queries that turn Jira into your personal command center.
Y. Kamajaya·Aug 8, 2025Jira Automation Send Reminders to Approvers via EmailWouldn’t it be great if every approver responded to their Jira approval requests immediately? Unfortunately, some approvers need extra time…A response icon1
