Çağlayan AYDIN·Oct 8Start the Automation Review with an Unfinished RequestA useful service scorecard shows who is still waiting, what “done” means and which decision comes next.
Aristosourcing·Jul 31Zendesk vs Freshdesk vs Jira Service Management: Which Ticketing System Fits Your Support TeamThe ticketing platform that a support team runs on shapes what the team can actually deliver, and the three most common choices are built…
Farooq Hussain·Jun 15The Survey Is Lying to You — And Every ITSM Tool Is Fine With That88% of the user never submit the satisfaction survey. PulseXM™ proposes measuring what they do instead of what they say - zero click require
InThe ITSM Practice PodcastbyLuigi Ferri | The ITSM Practice Podcast·Jun 5ITIL 5, SCF and the Compliance IllusionBeyond the SDLC: Managing Continuous Change in Living Systems
InThe ITSM Practice PodcastbyLuigi Ferri | The ITSM Practice Podcast·May 27ITIL 5 for CIOs: Governing AI-Driven Digital Systems at ScaleA conversation about AI-native service management, governance, and leadership in the era of ITIL 5
Bishal Gurung·May 14Mastering systemd: Managing Services, Targets, and Custom Units on LinuxIf you’ve spent any time administering a Linux system, you’ve run into systemctl. Maybe you typed sudo systemctl restart without thinking…
