Ilja Gorelik·May 26, 2023Why Brands Must Use Customers’ Preferred Communication ChannelsEffective customer communication can facilitate a product or service purchase, even if the company missed the mark on the first try…
Ilja Gorelik·Mar 14, 2023Telecommunications Experts Share Insights on the Omnichannel RevolutionThe global telecommunications industry continues its rapid evolution. Emerging technologies and applications enable companies to better…
Ilja Gorelik·Feb 21, 2023Brands don’t need to skimp on customer experience when switching from physical to digital — London…As more brands than ever are incorporating AI and communication technology into their customer service strategy, there are still some…
Mitto AG·Jan 24, 2022Ilja Gorelik Mitto COO: How Omnichannel Communications Can Help Another Challenging School YearWhen Covid-19 hit, the world was in many ways clueless on how to cope with it. Measures were disjointed, with little to no coherent…
Ilja Gorelik·Sep 23, 2020Mitto COO: COVID-19, the Surge in Mobile Traffic, and the Need for Intelligent Traffic ManagementThe COVID-19 outbreak quickly and radically changed consumer behavior, and brands have had to adapt their communications approaches in…
