David Lorame·Oct 20The Backup WAN Was Supposed to Help. Turning It On Created a Loop.Two Internet connections, an HA firewall cluster, and a backup radio link sounded like a reasonable redundancy plan. The problem was that…
David Lorame·Oct 16The Switch Came Back Online. Why Would I Stop the Next Upgrade?Automating switch firmware upgrades is relatively straightforward. Deciding whether the next device is safe to upgrade requires a different…
Sean Cavorley·Sep 3NOC Performance: 4 metrics before the incident even starts.Alert triage decides everything downstream, and it runs completely unmeasured.
Sean Cavorley·Sep 1How did that alert get missed?The alert was set up to be missed, and it is not alone.
InSnowflake Builders Blog: Data Engineers, App Developers, AI, & Data SciencebyJoji Philip·Aug 4Agentic Network Operations Center on Snowflake: A Technical Blueprint for the Autonomous TelcoBy Joji Philip, Global Head of Industry — Telecom, Snowflake, and Sreedhar Rao, Global Telecom CTO, Snowflake
