Jannet·Sep 25I Was Learning Salesforce the Wrong Way. Here’s What ChangedI Used to Start With the Salesforce Feature
Salesforce Developer·Jul 4Transform Your Agentforce Chat UI with Embedded Service Deployment V2 And BrandingWhen most developers start building Agentforce agents, they focus on one thing.
Ritesh Dedmuthe·Apr 11Salesforce Service Cloud (Part -1)What is Service Cloud?A response icon1A response icon1
Nur Azis Pakaya·Feb 11The Moment I Realized Support Teams Don’t Need “Smarter AI” — They Need TrustThere’s a specific kind of tired you only get in customer support.
Nobuyuki Watanabe @marketingcloudtips·Dec 31, 2025SFMC Tips #225 : Agentforce: How to Set Up Live Human ChatIn the previous article, at the start of the chat, I introduced a configuration where users can select which path to proceed on: “Connect…A response icon1A response icon1
Salesforce - From Zero the Hero·Nov 14, 2025Service Cloud Voice — A New Standard in Customer SupportThis week, while browsing through the Trailblazer Community, I came across an interesting question where a user asked:
Synthia Beauvais·Jul 25, 2025Salesforce Service Cloud Consultant Exam Prep: Solution Design — 20%Below are 55 mock exam questions for the Solution Design domain of the Salesforce Service Cloud Consultant Exam as of Spring ‘25.
Bergin Panimayam·May 30, 2024Opening Related Records in a Subtab within a Salesforce Console App Using LWCLearn how to enhance your Salesforce console app by using Lightning Web Components (LWC) to open related records in a console subtab.
