Swayam Chouksey·Jan 30, 2024Embracing AI for Digital Transformation in Customer Service: The Power of Salesforce Service CloudIntroduction
GetOnCRM Solutions·Nov 27, 2023Empowering Customer Service: Trends and Innovations in Salesforce Service CloudIn the ever-evolving world of customer service, the upcoming year is a beacon of transformative change. This era is not just about…
Apphienz·Feb 16, 2023Top Salesforce Spring ’23 Service Cloud FeaturesWith the all-new Salesforce Spring ’23 Service Cloud features discover new capabilities that will assist you and your team provide…
InRiteKit Social Media OptimizationbySaul Fleischman: MentionFox, FoxAPIS, RiteKit·Feb 15, 2023How Salesforce can use RiteKit Company Insights APIs to create custom Service Cloud experiencesWith Salesforce using RiteKit Company Insights APIs Service Cloud customers would add customer name, company color palette, logo to…
Oumaima ARBANI·Sep 16, 2022Salesforce Winter ’23 Release Notes — The Funny Summary — Volume VIIIService is served… Bon appétit 😋👩🏾🍳
Dogma Group·Apr 26, 20226 significant features of Service Cloud from Salesforce 22’ releaseSalesforce’s Service Cloud has enhanced numerous features in the Spring 22′ release to enable service agents to create a more pleasant…
Pranjal Gangrade·Feb 11, 2022End Chat in the Service Cloud Web Chat functionalityScenario: Add custom action/intervention post End Chat in the Service Cloud Web Chat functionality.A response icon1A response icon1
Varun Gupta·Nov 19, 2021Social Studio information that you will not find in Salesforce documentationIn this article I’m going to present few important informations that are not available in salesforce official documentations.
Outsource-Salesforce·Sep 13, 2021Salesforce Enhances Service Cloud with AI-powered Automation for proactive and quick service teamsSalesforce has recently announced new AI-powered Workflows and Contact Center information in Service Cloud to offer a seamless…
