SoftBCom Berlin·Jun 17, 2021Case KUCK + SCHMIDT: All-in-One Noda Call-Center & ServicedeskDas Contact-Center von Kuck + Schmidt (K&S) arbeitet hauptsächlich mit Inbound-Anrufen und betreut ca. 260 Projekte. Ursprünglich wurden…
Peter Buswell (aka DrVoIP)·Feb 28, 2019AWS Configuration — Part 2 Queue Call Flow options!Making the caller “comfortable” while waiting in queue for the next available agent is the primary role of a “customer queue flow”. Our…
Tom Mangan·May 30, 2018COMMERCIAL INSURANCE LEADS..LEAD WITH “LEADORCHARD”LEADORCHARD is Philadelphia based leading name in the field of insurance leads business.LEAD ORCHARD is one stop answers for every one of…
Call Tracking·Mar 27, 2018How the Call Tracking Assist the Small BusinessCall tracking is, however, the great way that is efficient in cost for analyzing the contacts of the telephone for the company activity…
Elizabeth Carlson·Jan 5, 2018Queueing System Influencers You Should FollowThe queuing theory attempts to answer to these queueing system questions through a detailed mathematical analysis. The queuing theory using…
SoftBCom Berlin·Sep 6, 2017OMNI-CHANNEL IM EINSATZ: AGENTIN JANA UND DAS CUSTOMER VALUE CONTACT CENTERNachstehend ist ein Artikel vorgestellt, welcher in “Teletalk” Zeitschrift 08/2017…
SoftBCom Berlin·Sep 6, 2017OMNICHANNEL UND EIN BISSHEN ZAUBEREI: WIN-WIN-WIN!SoftBCom Berlin präsentiert Noda Contact Center. Mehr über das System Noda: https://softbcom.de/noda. Der Artikel ist vorgestellt in…
SoftBCom Berlin·Aug 7, 2017Small call center based on IP PBX Yeastar S series and Loway QueueMetrics LiveWe have already discussed deployment of an out-of-the-box solution for small call centers. It should be up-to-date, reliable, possess…
