Martin Heusser | M365 Apps & Services MVP·Feb 1, 2023Teams Auto Attendant and Call Queue Spring-CleaningAre your Teams Auto Attendants, Call Queues and Resource Accounts a mess? Or have you lost track of who created which accounts or Voice…A response icon2A response icon2
Martin Heusser | M365 Apps & Services MVP·Dec 20, 2022Teams Auto Attendant Stuff You Didn’t Know AboutHello everybody. At the beginning of this year, I set myself a goal of writing at least one article per month. Since I will meet my goal…
Martin Heusser | M365 Apps & Services MVP·Oct 31, 2022Everything You Ever Wanted to Know About Teams HolidaysCan you believe that it’s already the last day of October and that so far, I’ve only published one article this month? And it wasn’t even…A response icon1A response icon1
Martin Heusser | M365 Apps & Services MVP·Sep 4, 2022Find All Auto Attendants and Call Queues a User is Associated withI’d be lying if I said that many people have asked me about such a script. But one person has. Frankly, this was all the motivation I…A response icon2A response icon2
Martin Heusser | M365 Apps & Services MVP·Aug 29, 2022Everything You Ever Wanted to Know About Teams Resource AccountsToday we’re going to take a detailed look at Teams Resource Accounts.A response icon4A response icon4
Martin Heusser | M365 Apps & Services MVP·Aug 23, 2022Change Business Hours of a Teams Auto Attendant with PowerShellChanging the business hours on a Teams Auto Attendant can be quite cumbersome. Especially if you have multiple hours a day, like a lunch…A response icon4A response icon4
Martin Heusser | M365 Apps & Services MVP·Aug 16, 2022Download Existing Audio Files from Teams Admin CenterMany companies use custom audio files like greetings, IVR announcements etc. in their call flows. Often these audio files are custom made…
Martin Heusser | M365 Apps & Services MVP·Apr 10, 2022Microsoft Teams Call Queue Agent Lists (And how to Force-Sync them)The purpose of a call queue in Teams is to distribute incoming calls to multiple call agents. Every call queue stores its own “Agent List”…A response icon3A response icon3
