CodeCones·Dec 10, 2025The End of Ticket Culture: Why CX Needs a Case-First Operating ModelFor years, CX organizations have been running on tools designed for speed, not accuracy — tickets, queues, macros, shortcuts, and…
InVelocity AccessbyVelocity Access·Jan 2, 2024Ticketing Industry Trends to Expect in 2024In the ever-evolving world of event ticketing, staying ahead of industry trends is crucial for success. As we step into 2024, the ticketing…
InVelocity AccessbyVelocity Access·Dec 28, 2023Elevate Your Event Ticketing Strategy with BundlesAre you seeking innovative ways to enhance your event ticketing offerings and boost customer engagement? Look no further than bundles…
InBoldDeskbyEsther Khachina·Nov 6, 2023What is a Support Ticket? Benefits, Best Practices and MoreMonitor and address customer inquiries and issues by generating support tickets. Improve interaction between customers and support teams.
InBoldDeskbySathya A·Sep 22, 2023How to Offer Multilingual Customer SupportIn the present global digital era, businesses are no longer limited by geographical borders. As companies extend their services to various…
InBoldDeskbySathya A·Sep 21, 2023Automated Ticket Routing: Benefits, Tips, and MoreIn today’s fast-paced and technology-driven business environment, customers expect swift and effective support from the businesses they…
InBoldDeskbySathya A·Aug 31, 2023Time to Resolution: What is It, and How to Calculate and Reduce It in Customer Support61% of consumers define an excellent customer support interaction as one that offers a short time to resolution. The overall customer…
InBoldDeskbySathya A·Jul 18, 2023BoldDesk Release Announcement: July 2023 New Features Update!Having a scalable help desk ticketing system is a key factor in ensuring customer satisfaction. It shows how customer-oriented a business…
InBoldDeskbySathya A·Jul 3, 2023Role of Self-Service in Modern Helpdesk SolutionsThe not-so-secret sauce of a successful business is putting customers first. It is a victory every time you help them. However, how do you…
InBoldDeskbySathya A·Jun 5, 2023Introducing the BoldDesk Feedback Portal for Requesting Features and Reporting BugsAs an innovative business, we strive to understand how to better serve our customers and make their experience with us as rewarding and…
