Mladen Milanovic·Oct 20Your Data Strategy Has a Blind Spot: CommunicationsEveryone is building a data estate for AI. Almost nobody is including the conversations.
Mladen Milanovic·Oct 1What Is the Next Frontier for Unified Communication?It isn’t another integration layer. It’s the platform.
Novel Vox·Aug 12Extending the Cisco Finesse Agent Desktop Without Replacing ItThe Cisco Finesse agent desktop runs the call. It does not hold the customer. Finesse controls call state, agent status, and queue events…
Altigen·Jul 23Call Center Analytics: Key Metrics for Better CXHere’s the distinction that matters: reporting tells you what happened — last week’s CSAT, average speed of answer, abandonment rate. Call…
Nuno Roberto·Jul 15The (Un)unified Communications SagaHow a casual mention of Siemens PBX software to the CIO earned me 27 phone systems, a team of three, and a multi-year migration I never…
Aryan Gupta·Apr 18I got tired of switching tabs, so I built a unified AI workspaceI was honestly just burning out from “app fatigue.” Keeping six different tabs open for Gmail, Slack, and Teams and constantly…
Maurizio Accardo·Mar 20Gigaset N510 IP PRO VoIP Setup with UniFi Dream Router 7 on TIM FTTHStep-by-step guide for sysadmins and homelabbers running VoIP on TIM FTTH with a Gigaset N510 IP PRO and UniFi Dream Router 7.
Usha Rani Ganesan·Dec 8, 2025Python tool to track configuration changes in Cisco CUCMInterested in building Cisco Unified Communications Manager (CUCM) change tracking system using python? Feel free to try the code in the…
InMorningside TechbyAsad Shahzad·Dec 7, 2025What Is The Best AI Receptionist For A Company With Multiple Locations?Find out which AI receptionist is best for your company in 2026
