InEvolve TechbyNichole Plencner·Sep 14How to keep a Voice of the Customer program running as it growsWhat changed when I stopped asking Claude questions and started building with it
InTowards AIbyJosh Thompson·Jul 21The Future of Product Design Isn’t just Generative. It’s Grounded.There’s a moment in every research project that I find both rewarding and quietly frustrating.
NetMiner·Jun 30Customer Dissatisfaction Is a Product Opportunity: Finding Innovation Priorities in Social MediaWhen a smartphone launches, tens of thousands of customer voices pour into social media. After the Samsung Galaxy Note 5 launched, an…
Sasha Papazafeiropoulos·Jun 17Why Being a Small Business Owner Makes Me a Better Corporate Product MarketerFor the past 10+ years, I’ve had the privilege of helping businesses grow through product marketing. I’ve spent years translating complex…
Zeyad Elosherey·May 31The AI Coding Agent Paradox: You’re Building Faster Than Ever -> Into the Wrong WallWe Don’t Have a Speed Problem. We Have a Direction Problem.
BobJiang·Apr 4Beyond the Hard Sell: How to Turn ‘Service Scars’ into Your Most Potent Ad CopyThere is an ancient truth, older than commerce itself, which the merchants of this age have largely forgotten: that which is spoken in…
InWomen in TechnologybyShubha Mishra (AI_CX_Dataverse)·Mar 23The Rise of AI-Native Voice of the Customer(VoC): From Manual Surveys to NLP & Interaction Analytics
Addison Parker (Thirdside.com)·Feb 1The 7 Go-to-Market Blindspots Draining Your RevenueA CMO’s Diagnostic Guide to the Hidden Forces Undermining Growth
InWomen in TechnologybyShubha Mishra (AI_CX_Dataverse)·Jan 78 Costly Enterprise Mistakes That Turn VoC Tools Into Expensive ShelfwareDon’t let hidden costs and poor access design kill your customer data ROI.A response icon2A response icon2
Jiaru C.·Dec 31, 2025Voice of the Customer Is a System, Not a Survey“Voice of the Customer” is everywhere in product conversations — and yet it’s often reduced to something far smaller than it should be…
