Capturing the conversations from a dispersed workforce
Most of us are now fairly used to the ‘new normal’ that was introduced into our lives earlier this year thanks to COVID-19. Working from home, spending more time in front of video calls and having our work conversations over our mobiles have replaced water cooler chats and passing colleagues in the hallway. We’re all trying to stay connected, it’s just a little different.
Unfortunately, for many businesses this new way of connecting poses some issues. Where office phones had a server to record calls, for example to stay compliant with industry regulations, these on-premise systems can’t capture conversations that are happening in this new dispersed workplace. Suddenly a move from legacy call recording to the cloud has become a priority.
Enterprises are growing their number of IP connections and they need to make sure that they can keep up with regulatory demands for the secure, long-term storage of calls.
Accelerating to the cloud
This change is reflected in a noticeable shift to cloud-based solutions. Where this might have been part of a broader digital transformation strategy, rolled out over years, it has now become a much more urgent priority. 93% of IT decision makers are moving their cloud adoption programmes forward. Budgets will be moved to accommodate cloud solutions, with 52% seeing an increase due to the pandemic, as offices are used less and employees work from home more.
Optimised for remote work
We created Dubber to enable any conversation to be recorded and transcribed, whether it takes place over a landline, mobile, or soft phone. We could never have predicted an event like the COVID-19 pandemic, where our cloud products would be in such high demand.
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We take the stress out of moving to the cloud; with automated provisioning and no need for on-premise equipment or management. We can even migrate historic recordings to cloud storage so you can keep all of your data in one place. From there, businesses can carry on as normal, safe in the knowledge that conversations are being securely captured — no matter where their employees are working from.
Business insights from a dispersed workforce
While Dubber’s cloud call recording means that businesses can take the hassle out of compliance when their staff are working remotely, this is just the start. Our voice AI is where it gets exciting: spotting opportunities to reduce churn, making data-driven investment decisions, and improving customer service — all from the data that’s in their calls.
Four things to note about voice data
- Call recording is the key to voice data. Although data is vital to business operations, voice data is often overlooked. Call recording lets enterprises unlock the data and find answers to big business questions.
- AI is empowering. At the heart of what we do at Dubber is democratising access to voice data, using AI. Our open API enables advanced analytics, workflow management, sentiment analysis, and more. The world is your oyster, just record your calls.
- Free your voice data… On-premise storage can trap voice data in a silo: only giving enterprises a partial view of the insights it holds. Our open API, data exporter, and application integrations free your call data to allow you to use the insights in every part of your business.
- …but keep it safe. We keep the voice data we capture secure with market-leading technology. There are some serious risks when recording to local storage, and we pride ourselves in the data security of our platform. Your voice data is important, and deserves to be protected.
The voice data revolution is just getting started. Join us over on dubber.net to find out more.
A version of this post was published over on our blog.
