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Dell, Computer Mania (Cape Town), System Failure, and Lies
I will never buy a Dell again, and I hope Computer Mania lives to regret its lies.
Around November 2019, I had to buy a new laptop. I went for a Dell because Dell has always had excellent service, and I was traveling abroad, so I went with a Dell. The company I chose to deal with was Computer Mania in Cape Town, South Africa, where I was living at the time. (The dates may be a little out, because I am disinclined to check right now. I’m too upset.)
As it turned out, about five months in, something wasn’t right about that laptop, and I contacted Dell, and they gave me a slip to get a new replacement. I contacted Computer Mania, and they supplied me with a ‘new’ Dell laptop. When I tried to register it, it turned out it had been registered before. That meant it wasn’t a new computer.
When I pointed this out to Computer Mania, they told me that Dell now expected the Computer Reseller to register all Dell laptops in the name of the reseller, and that the reseller would then transfer the laptop into the client’s name. You will forgive me if I thought that was complete poppycock. I had been able to register the previous laptop in my name just five months earlier.
