Medium

Jeff Whelpley

Jeff Whelpley

·

Mar 8, 2019

The Customer Service Software Industry is Fundamentally Broken

Despite some technical innovations, most customer service still stinks. Here’s why and what we can do about it…

The Customer Service Software Industry is Fundamentally Broken

Jeff Whelpley

·

Mar 8, 2019

Customer Service Software Economics

Customer service is broken because the economic incentives behind customer service software often adversely affects customers.

Customer Service Software Economics

Jeff Whelpley

·

Mar 8, 2019

Categories of Customer Service Software Built for Consumers

Consumer software is more capable of doing what’s right for the consumer than commercial software. Here are the 4 categories…

Categories of Customer Service Software Built for Consumers

Jeff Whelpley

·

Mar 8, 2019

Un-breaking Customer Service

Years of experimentation & exploration lead me to believe that the following 6 characteristics are essential to un-break customer service.

Un-breaking Customer Service

In

HackerNoon.com

by

Jeff Whelpley

·

Mar 14, 2018

“Write once, run everywhere” is an anti-pattern

Multi-platform development is often tricky business, but it can be great if done right.

“Write once, run everywhere” is an anti-pattern

In

HackerNoon.com

by

Jeff Whelpley

·

Dec 12, 2017

Isomorphic JavaScript is Dead… Long Live Isomorphic JavaScript!

This video was me just 2 years ago at ng-conf talking about how Isomorphic JavaScript was going to take the world by fire. At that time…

In

SwishMoney

by

Jeff Whelpley

·

Nov 1, 2017

Budget Burn Down

A super simple budgeting technique that can help you save a lot of money

Budget Burn Down

Jeff Whelpley

·

Aug 15, 2017

The Problem with Shared Code

This is the first of a 4-part series on the best practices for organizing code repositories.

The Problem with Shared Code

In

Angular Nation

by

Jeff Whelpley

·

Sep 19, 2016

Angular Nation

Angular Nation is the idea that all of us in the Angular community should be connected together by a common set of goals and ideals

Angular Nation

Jeff Whelpley

·

Sep 18, 2016

Angular Native

Instead of saying “NativeScript with Angular 2”, let’s simply go with “Angular Native”

Jeff Whelpley

Jeff Whelpley

Co-founder and CTO at GetHuman, Google Developer Expert (GDE), Boston AI Meetup Organizer, Boston Angular Meetup Organizer, Boston College alumni

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