Jira Service Management

{"xsrfToken":"5eda283eb56f3ac85128ed1da7d7022669651a7c_lout","branding":{"id":"1","key":"cmp","name":"Legal - Consent Management","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Legal Consent Management Center","sharedPortalName":"Legal - Consent Management ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Legal Consent Management Center","sharedPortalName":"Legal - Consent Management ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cmp","projectId":10004,"serviceDeskId":1,"name":"Legal - Consent Management","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"21","name":"Accept Forge Terms","descriptionHtml":"<p>Thank you for being a Forge developer! We need you to agree to and accept our updated terms so that we can continue providing the Forge platform to you.</p>\n<p>Please review the updated <a href=\"https://developer.atlassian.com/platform/forge/developer-terms/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Forge Terms</a>, including the new <a href=\"https://developer.atlassian.com/platform/forge/resources/Forge-Data-Processing-Addendum.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Forge Processing Addendum</a> (the <b>Forge DPA</b>) before continuing.</p>","callToAction":"Accept Forge Terms","introHtml":"","icon":10559,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[1],"key":""},{"id":"720","name":"AI-Capability Experimentation Program","descriptionHtml":"<p>Atlassian strives to innovate new and useful features for our customers with responsible data practices. We’re reaching out to seek your assistance in helping us explore new ways of improving our features. We have identified a set of feature improvements that we believe can be unlocked by leveraging content from across customers, and we’d like to test that hypothesis with real customer content (the “<b>Program</b>”).</p>\n<p>During the term of the Program (the “<b>Term</b>”), Atlassian may process Customer Data to create a copy (the “<b>Copy</b>”) and use that Copy to test new features, validate training and development of models, or generate feature analysis.</p>\n<p>During the term:</p>\n<ul>\n <li>Atlassian will isolate the Copy in a development environment, meaning it has no effect on the Products, Support or Advisory Services Customer (defined below) may otherwise receive.</li>\n</ul>\n<ul>\n <li>Atlassian will not use the Copy to provide Products, Support or Advisory services to any other Customer.</li>\n</ul>\n<ul>\n <li>Atlassian will not deploy any models trained or developed with the Copy in production.</li>\n</ul>\n<ul>\n <li>No Atlassian employees will have human access to the Copy without Customer’s consent.</li>\n</ul>\n<p>Optionally, if Customer <span class=\"error\">[consents in the form below]</span>, during the Term:</p>\n<ul>\n <li>Atlassian may deploy models trained or developed with the Copy in production for purposes of testing, but only to participants in the Program.</li>\n</ul>\n<ul>\n <li>Atlassian may analyze performance of the models trained or developed with the Copy in production, for participants in the Program.</li>\n</ul>\n<p>After the Term, Atlassian will delete the Copy and any models trained using it. Atlassian may retain aggregated analysis generated during the Term, and will not identify Customer in that analysis.</p>\n<p>Customer may contact their account executive at any time to cease participating in the Program, and Atlassian will delete the Copy.</p>\n<p>In return for participation during the full Term, Atlassian will provide Customer 2 tickets to the next TEAM conference, planned for April 2026.</p>","callToAction":"AI-Capability Experimentation Program","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"786","name":"Assets + Rovo Early Access Program (EAP)","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheEAPforAssetsRovo%21\" target=\"_blank\"></a>Thank you for your interest in the EAP for Assets + Rovo!</h4>\n<p><br class=\"atl-forced-newline\"> We are excited to invite you to join our Assets + Rovo early access program (EAP) that will give you new ways to search and automate with Assets using natural language. You will be among the first to trial this feature and help us shape the future of this product and ensure it delivers real value for your team.</p>\n<p><ins><em>Please note that as part of this EAP Rovo will have access to your Assets data</em></ins> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Please provide your details below, and we will contact you as soon as we determine your eligibility for the EAP.</p>","callToAction":"Assets + Rovo Early Access Program (EAP)","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"224","name":"Atlassian Hosted LLMs","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheBetalaunchofAtlassianHostedLLMs%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of Atlassian Hosted LLMs!</h4>\n<p>This is a Beta launch for Atlassian Hosted LLMs.</p>\n<p>By default, our GenAI features work with a model garden approach with a whole host of LLMs - some of which may be hosted within Atlassian Cloud and others by OpenAI or hyper scalers such as Google, Amazon (on Bedrock), Microsoft. However we recognize the need for an additional layer security for some of our customers and we're excited to bring you the option to have all your data processed by LLMs hosted within Atlassian's Cloud with “Atlassian hosted LLMs”.</p>","callToAction":"Atlassian Hosted LLMs","introHtml":"","icon":10566,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1],"key":""},{"id":"43","name":"Bulk Edit APIs - Early Access Program","descriptionHtml":"<h3><a name=\"Atthistime%2CwearenottakinganynewregistrationsforBulkEditAPIsEAPandtheprogramisconcluded.CustomerscanexpecttheBetaversionverysoon.\" target=\"_blank\"></a>At this time, we are not taking any new registrations for Bulk Edit APIs EAP and the program is concluded. Customers can expect the Beta version very soon.</h3>","callToAction":"Bulk Edit APIs - Early Access Program","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"852","name":"Closed Beta - Rovo Desktop","descriptionHtml":"<h4><a name=\"WelcometotheEarlyAdopterProgramforRovoDesktop%21\" target=\"_blank\"></a>Welcome to the Early Adopter Program for Rovo Desktop!</h4>\n<p>We’re excited to welcome you to the Early Adopter Program (EAP) for Rovo Desktop. This program will grant you early access to Rovo as your virtual teammate on your desktop! Your feedback will help us validate the value, quality, and usability of Rovo Desktop for macOS before a broader release.</p>\n<p>In EAP, we will be sharing explicit instructions on how you to download an early build of Rovo Desktop for macOS and expect regularly engaged feedback on how we can improve the experience with you and your chosen group of pilot participants in your organization.</p>","callToAction":"Closed Beta - Rovo Desktop","introHtml":"<p>For Beta Launch of Rovo Desktop</p>","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"587","name":"Closed Beta - Rovo Dev in Jira & Automation","descriptionHtml":"<h2><a name=\"ThankyouforyourinterestintheBetalaunchofRovoDevinJira%26amp%3BAutomation%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of Rovo Dev in Jira & Automation!</h2>\n<p><br class=\"atl-forced-newline\"> <b>Rovo Dev in Jira</b><br> Move Jira work items autonomously from spec to PR—planning, coding, reviews, and builds unified in a single AI‑powered workflow.</p>\n<p><b>Rovo Dev in Automation</b><br> Bring the Rovo Dev AI agent to Atlassian’s Automation platform to orchestrate custom workflows and automate common coding tasks across Atlassian and third‑party integrations. Use it to enforce team‑ or org‑wide standards during Bitbucket Cloud pull‑request reviews.</p>","callToAction":"Closed Beta - Rovo Dev in Jira & Automation","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"588","name":"Closed Beta - Rovo Mobile","descriptionHtml":"<p>We’re excited to welcome you to the EAP for Rovo Mobile. This program will grant you early access to the best of Rovo Chat, on the go! Your feedback will help us validate the value, quality, and usability of our Rovo Mobile app for iOS before a broader release.</p>\n<p>In EAP, we will be sharing explicit instructions on how to download an early build of Rovo Mobile for iOS via TestFlight instructions and expect regularly engaged feedback on how we can improve the experience with you and your chosen group of pilot participants of your org.</p>","callToAction":"Closed Beta - Rovo Mobile","introHtml":"<p>For Beta Launch of Rovo Mobile</p>","icon":10537,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[1],"key":""},{"id":"885","name":"Closed Beta - Rovo Skills","descriptionHtml":"<h2><a name=\"ThankyouforyourinterestintheEAPlaunchofRovoSkills%21\" target=\"_blank\"></a>Thank you for your interest in the EAP launch of Rovo Skills!</h2>\n<p><br class=\"atl-forced-newline\"> We're excited to welcome you to the early access program for Rovo Skills! This program will grant you early access to Rovo Skills - a new way to engage with Rovo AI through powerful, purpose-built tools invokable with slash commands in Chat.</p>\n<p>As part of our EAP cohort, you will get hands-on access to the initial library of Atlassian-built Skills. We need your help to understand how we can make them better. You will be given access to Rovo Skills across these key areas:</p>\n<ul class=\"alternate\" type=\"square\">\n <li><b>Accelerating Daily Jira Tasks:</b> Use Skills like <tt>/update-work-items</tt> and <tt>/explain-next-status</tt> to handle ticket maintenance directly in chat, and <tt>/assist-jira-plans</tt> to supercharge your Jira Plans sessions.</li>\n <li><b>Automating Communication & Releases:</b> Stop writing the same updates manually. Test Skills designed to draft content instantly, including <tt>/write-status-update</tt>, <tt>/draft-release-notes</tt>, <tt>/summarize-release</tt>, and <tt>/create-release</tt>.</li>\n <li><b>Navigating Admin & Strategy:</b> Don't dig through menus. Ask Rovo to handle complex navigation and analysis for you with skills like <tt>/manage-jira-permissions</tt>, <tt>/find-jira-settings</tt>, and <tt>/get-data-insights</tt>.</li>\n</ul>\n<p>Your feedback will help our product teams validate the value, quality, and usability of Rovo Skills during this early phase of development!</p>","callToAction":"Closed Beta - Rovo Skills","introHtml":"<p>Early access program for Rovo Skills</p>","icon":10662,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[1],"key":""},{"id":"819","name":"Closed Beta - Rovo Studio","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheBetalaunchofRovoStudio%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of Rovo Studio!</h4>\n<p>This is a Beta launch for the new Rovo Studio experience. We're excited to offer early access to a new unified workspace where you can build, connect, and automate your AI with no coding required.</p>\n<p>Capabilities will be released progressively throughout the EAP period, and your feedback will help us prioritize and shape future releases. Over the course of this Early Access Program, you will have the opportunity to:</p>\n<ul>\n <li>Create and customize AI agents using natural language, helping you define agent personas, skills, and knowledge sources.</li>\n</ul>\n<ul>\n <li>Describe and build custom Forge apps leveraging a no-code builder and guided publishing experience.</li>\n</ul>\n<ul>\n <li>Use automation to streamline tasks and integrate with both Atlassian and external tools, making advanced automation accessible to all users.</li>\n</ul>\n<ul>\n <li>Turn your goals into actionable plans with Rovo’s solution recommendations, which let you go from prompt to building ready to use automation rules, forge apps, and Rovo agents.</li>\n</ul>\n<ul>\n <li>Manage all your agents, automations, and apps in one place, with role-based access.</li>\n</ul>\n<p>We look forward to your feedback as you help shape the future of Rovo Studio!</p>","callToAction":"Closed Beta - Rovo Studio","introHtml":"<p>For Beta Launch of Rovo Studio</p>","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[1],"key":""},{"id":"687","name":"Closed Beta - Teams in Confluence Permissions","descriptionHtml":"<h2><a name=\"ThankyouforyourinterestintheBetalaunchofteamsinConfluencePermissions%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of teams in Confluence Permissions!</h2>\n<p><br class=\"atl-forced-newline\"> We're excited to announce the Beta launch of teams in Confluence Permissions! Now, admins and users can grant space access to and share content directly with teams, making it simpler to share content and spaces with the right collection of people.</p>\n<p>When the Beta starts, you’ll be able to manage permissions and sharing for teams across spaces, content, and analytics—just like users and groups.</p>\n<p><a href=\"https://support.atlassian.com/platform-experiences/docs/what-is-an-atlassian-team/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn more about Confluence Teams</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<h3><a name=\"Eligibilitycriteria\" target=\"_blank\"></a>Eligibility criteria</h3>\n<p>Customers need to be using Confluence Cloud Standard, Premium or Enterprise edition to participate</p>\n<h3><a name=\"What%27snext%3F\" target=\"_blank\"></a>What's next?</h3>\n<p>• Our team will review all interested customers that meet the above criteria.<br> • If selected, you will receive an email from us to confirm and additional details will be shared.</p>","callToAction":"Closed Beta - Teams in Confluence Permissions","introHtml":"","icon":10575,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[1],"key":""},{"id":"456","name":"Closed Beta [AI User Access Controls]","descriptionHtml":"<h3><a name=\"ThankyouforyourinterestintheBetalaunchofAIUserAccessControls%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of AI User Access Controls!</h3>\n<p><br class=\"atl-forced-newline\"> This is a Beta launch for <b>AI User Access Controls</b>. We're excited to provide the ability for you to configure which users have access to AI features within your organisation. This feature will only be accessible by Enterprise edition Organisation Admins.</p>","callToAction":"Closed Beta [AI User Access Controls]","introHtml":"<p>This is the early access program for AI User Access Controls - this feature is available for Enterprise Organisation Admins to enable them to configure which users have access to AI features.</p>","icon":10587,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[1],"key":""},{"id":"323","name":"Customer Service Management","descriptionHtml":"<p>As a beta participant, you’ll get early access to Atlassian’s new Customer Service Management app. This includes the AI-powered support agent, integrated ticketing and knowledge base features, and connected workflows across support, product, and engineering teams. You’ll be testing core functionality, collaborate on AI Agent simulation, and helping us identify improvement areas before general release.</p>","callToAction":"Customer Service Management","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"56","name":"Financial Service Addendum Customers","descriptionHtml":"<p>This form is only for Customers who have entered into the Financial Services Addendum to subscribe to receive notifications from us regarding changes to our data hosting providers. If you have not entered into a Financial Services Addendum, <b>do not</b> complete this form, and instead use the <a href=\"https://privacy.atlassian.net/servicedesk/customer/portal/1/group/1/create/39\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Notice of updates to Atlassian's legal terms and list of sub-processors form</a>.</p>\n<p>To subscribe, you must (1) include an email address under “Email confirmation to,”* and (2) click “Send.”</p>\n<p><sub>*If you are logged in on this portal, you will not see an option to include an email address. Instead, your log-in email will be subscribed. To include another email address, you should log out of the portal and then fill out the form.</sub></p>","callToAction":"Financial Service Addendum Customers","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[1],"key":""},{"id":"356","name":"Focus Strategic Events Beta Program","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheEarlyAccessProgramforFocusStrategicEvents%21\" target=\"_blank\"></a>Thank you for your interest in the Early Access Program for Focus Strategic Events!</h4>\n<p><br class=\"atl-forced-newline\"> This is an Early Access Program (EAP) for Focus Strategic Events. We're excited to invite you to trial a beta version of Strategic Events within Atlassian Focus. Strategic Events is a new capability designed to enhance how organizations manage and document strategic changes as part of their business cycles. With Strategic Events, you gain the ability to create investment proposals and configure approval workflows for changes to Focus Areas, Positions, Funds and Goals, so that leaders can review proposed changes and their impact during planning.</p>","callToAction":"Focus Strategic Events Beta Program","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"257","name":"Freeze Windows","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheBetalaunchofFreezeWindows%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of Freeze Windows!</h4>\n<p>We are excited to announce that Atlassian is now offering selected Cloud Enterprise-entitled organizations the opportunity to participate in the beta testing of Freeze Windows for Jira, Jira Service Management, and Confluence. This feature allows organizations to temporarily pause the release of new user-visible changes during sensitive business periods for up to 14 days.</p>\n<p>With Freeze Windows, organization administrators can easily manage pauses directly from admin.atlassian.com, ensuring reduced disruption during business critical periods.</p>","callToAction":"Freeze Windows","introHtml":"","icon":10566,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1],"key":""},{"id":"158","name":"Jira Data Center Connector for Rovo Beta Program","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheBetalaunchoftheJiraDataCenterconnectorforRovo%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of the Jira Data Center connector for Rovo!</h4>\n<p>This is a Beta launch for the Jira Data Center connector for Rovo, a powerful feature designed to centralise your organisation’s knowledge across both Data Center and Cloud sites. Empower your teams to streamline their workflows through easy access to their work with Rovo.</p>","callToAction":"Jira Data Center Connector for Rovo Beta Program","introHtml":"","icon":10586,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[1],"key":""},{"id":"46","name":"Life-Like Tenant for Apps Customer Consent Form","descriptionHtml":"<h5><a name=\"Pleasereviewthedisclosurebelowbeforesigningupforthe%26quot%3BLifeLikeTenant%26quot%3Bprogram.\" target=\"_blank\"></a>Please review the disclosure below before signing up for the \"Life Like Tenant\" program.</h5>","callToAction":"Life-Like Tenant for Apps Customer Consent Form","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"48","name":"Life-Like Tenant for Apps Partner Consent Form","descriptionHtml":"<h5><a name=\"Pleasereviewthedisclosurebelowbeforesigningupforthe%26quot%3BLifeLikeTenant%26quot%3Bprogram.\" target=\"_blank\"></a>Please review the disclosure below before signing up for the \"Life Like Tenant\" program.</h5>","callToAction":"Life-Like Tenant for Apps Partner Consent Form","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"31","name":"Life-Like Tenant program","descriptionHtml":"<h3><a name=\"TheLifeLiketenantprogramnowsupportsapps%21Pleasedonotsubmitthisform%3Binstead%2Cclicktheformlinkedheretojoin.https%3A%2F%2Fprivacy.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Fgroup%2F1%2Fcreate%2F46\" target=\"_blank\"></a>The Life-Like tenant program now supports apps! Please do not submit this form; instead, <a href=\"https://privacy.atlassian.net/servicedesk/customer/portal/1/group/1/create/46\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click the form linked here to join.</a></h3>","callToAction":"Life-Like Tenant program","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"24","name":"Marketplace Partner Agreement","descriptionHtml":"<p>Thank you for being an Atlassian Platform Partner! We need you to agree to and accept our standard Marketplace Partner Agreement so that we can grant you access to our Partner Portal.</p>\n<p>Please review the Marketplace Partner Agreement before continuing.</p>\n<p>Note: A Business/Company email must be provided for the consent terms to be valid.</p>","callToAction":"Marketplace Partner Agreement","introHtml":"","icon":10561,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[1],"key":""},{"id":"521","name":"MCP for Rovo Agents EAP","descriptionHtml":"<h4><a name=\"ThanksforyourinterestintheclosedEAPprogram%2CMCP%28ModelContextProtocol%29forRovoAgents%21\" target=\"_blank\"></a>Thanks for your interest in the closed EAP program, MCP (Model Context Protocol) for Rovo Agents!</h4>\n<p>We’re excited to welcome you to the EAP for MCP in Rovo agents. This program will grant you early access to new MCP integration features, allowing your admins to add MCP servers and your users to leverage MCP tools within Rovo agents. Your feedback will help us validate the value, quality, and usability of MCP in Studio before a broader release.</p>","callToAction":"MCP for Rovo Agents EAP","introHtml":"","icon":10575,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[1],"key":""},{"id":"621","name":"RCA Closed Beta Program","descriptionHtml":"<h2><a name=\"ThankyouforyourinterestintheClosedBetaoftheRootCauseAnalysis%28RCA%29capabilityinJiraServiceManagement%21\" target=\"_blank\"></a>Thank you for your interest in the Closed Beta of the Root Cause Analysis (RCA) capability in Jira Service Management!</h2>\n<p><br class=\"atl-forced-newline\"></p>\n<h3><a name=\"BetaOverview\" target=\"_blank\"></a>Beta Overview</h3>\n<p>RCA is an AI-powered capability that accelerates major incident resolution by helping teams identify likely underlying causes, correlate signals across incidents and changes. Participants gain early access, collaborate closely with the product team, and shape the final release with regular feedback.</p>\n<p><b>What participants get</b><br> • Early access to the RCA feature in their Jira Service Management instances<br> • Direct channel with product and engineering for feedback cycles and roadmap input<br> • Enablement resources, onboarding walkthroughs, and office hours</p>\n<p><b>Participant expectations</b><br> 1. Nominate a primary technical contact and point of contact representing your org<br> 2. Commit to periodic feedback (surveys, usability sessions, and optional collaboration calls)<br> 3. Allow usage analytics for feature improvement, in line with Atlassian’s privacy commitments</p>","callToAction":"RCA Closed Beta Program","introHtml":"","icon":10575,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[1],"key":""},{"id":"39","name":"Receive notice of updates to Atlassian’s legal terms and list of sub-processors","descriptionHtml":"<p>This form allows you to subscribe to receive notifications from us regarding changes to our legal terms (including our legal policies) and our list of sub-processors.</p>\n<p>To subscribe, you must (1) include an email address under “Email confirmation to,”* (2) check one or both boxes under “Email Lists” and (3) click “Send.”</p>\n<p><sub>*If you are logged in on this portal, you will not see an option to include an email address. Instead, your log-in email will be subscribed. To include another email address, you should log out of the portal and then fill out the form.</sub></p>","callToAction":"Receive notice of updates to Atlassian’s legal terms and list of sub-processors","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"57","name":"Rewatch to Loom Migration","descriptionHtml":"<p>Thank you for your interest in migrating your content from Rewatch to Loom. Learn more about the Rewatch export process and what the export file may contain at the <a href=\"https://help.rewatch.com/en/articles/9834673-export-your-videos-and-data\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Rewatch Help Center </a>.</p>\n<p>Please note that this form can only be completed by a Loom Workspace Admin.</p>","callToAction":"Rewatch to Loom Migration","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"753","name":"Rovo Service’s Request Resolution Capability","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheBetalaunchofRovoService%26rsquo%3BsRequestResolutioncapability%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of Rovo Service’s Request Resolution capability!</h4>\n<p><br class=\"atl-forced-newline\"> This is a Beta launch for Rovo Service’s Request Resolution capability. We're excited to introduce the capability for you to resolve requests in your service desk with AI using Rovo Service.</p>","callToAction":"Rovo Service’s Request Resolution Capability","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"324","name":"System Health","descriptionHtml":"<p>We’re excited to provide a personalized portal for customers to monitor incidents that impact their cloud apps.</p>\n<p>The Beta version of System Health will allow you to learn whether your organization’s sites are impacted by ongoing incidents, powered by Atlassian’s site-level monitoring. Org admins will be able to check for ongoing incidents in the Atlassian Administration user interface and/or subscribe to email notifications.</p>\n<p>In the Beta version, site-level impact information will be available for reliability incidents with SLA-covered experiences in Jira & Confluence. 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By delivering actionable recommendations on the most impactful tasks, the Development Hub also helps proactively identify and resolve potential delivery bottlenecks.</p>\n<p>This exclusive opportunity allows you to experience the new feature and provide your invaluable feedback to help shape its future.</p>\n<p>Please provide your details below, and we will contact you as soon as we determine your eligibility for the beta program.</p>","callToAction":"Thank you for your interest in the beta launch of the Development hub!","introHtml":"<p>Consent request for beta launch of Development Hub</p>","icon":10520,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"654","name":"Threads POC Research","descriptionHtml":"<h2><a name=\"ThankyouforyourinterestinusertestingtheRovopoweredrecommendedfeedPOC.\" target=\"_blank\"></a>Thank you for your interest in user testing the Rovo-powered recommended feed POC.</h2>\n<p><br class=\"atl-forced-newline\"> This is a limited-access Proof of Concept for the Rovo-powered recommended feed. 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Integrating Atlassian Guard Premium with Data Center products allows you to safeguard your data while effectively detecting and responding to information security threats across your organization.</p>\n<p>The use of Atlassian Guard Premium with Atlassian Data Center products will require data ingress and egress from Atlassian Cloud and Data Center, which may contain user generated content and personal information.</p>","callToAction":"Atlassian Guard Premium Integration for Data Center Beta Program","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"191","name":"Atlassian Remote MCP Server Beta Program","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheBetalaunchofAtlassian%26rsquo%3BsRemoteMCPServer%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of Atlassian’s Remote MCP Server!</h4>\n<p>This is a Beta launch for Remote MCP Server. 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You’ll receive an email notification once AI is activated in your Standard Cloud plan or trial.</p>\n<p>If your organization is not ready for AI, you can opt out in advance by completing this form by <b>June 30, 2025</b>. Please note that this opt-out option only applies to AI features for apps on Standard plans created before <b>July 1, 2025</b>, and does not apply to apps added after this date.</p>\n<p>Once AI has been activated on your existing plans, any new apps on Standard, Premium, and Enterprise plans added to your organization will have AI enabled by default. Organization admins can later <a href=\"https://support.atlassian.com/organization-administration/docs/activate-atlassian-intelligence-for-products/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">adjust</a> their AI settings at any time.</p>\n<p>If you already have any apps on Premium or Enterprise plans, your existing AI activation settings for those plans will not be affected.</p>","callToAction":"Opt Out Standard Customers AI ON by Default","introHtml":"","icon":10575,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[],"key":""},{"id":"37","name":"Partner Opt In: Forge apps with data residency support - Early Access Program","descriptionHtml":"<p>Thank you for your interest in the partner opt-in Forge apps with data residency support EAP!</p>","callToAction":"Partner Opt In: Forge apps with data residency support - Early Access Program","introHtml":"","icon":10559,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"40","name":"Partner Opt-In: Early access to the data security policies app access rule","descriptionHtml":"<h5><a name=\"ThankyouforyourinterestinthenewappaccessruledeveloperEarlyAccessProgram%21\" target=\"_blank\"></a>Thank you for your interest in the new app access rule developer Early Access Program!</h5>","callToAction":"Partner Opt-In: Early access to the data security policies app access rule","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"30","name":"Performance and Scale Insights (PSI) - Early Access Program","descriptionHtml":"<h5><a name=\"ThankyouforyourinterestinjoiningthePerformanceandScaleInsights%28PSI%29EarlyAccessProgram%21\" target=\"_blank\"></a>Thank you for your interest in joining the Performance and Scale Insights (PSI) Early Access Program!</h5>","callToAction":"Performance and Scale Insights (PSI) - Early Access Program","introHtml":"","icon":10550,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"389","name":"Platform Usage Early Access Program","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestinthePlatformUsageEarlyAccessProgram%21\" target=\"_blank\"></a>Thank you for your interest in the Platform Usage Early Access Program!</h4>\n<p><br class=\"atl-forced-newline\"> We’re excited for you to explore Platform Usage in Atlassian Administration, giving Org Admins a centralized place to monitor usage and gain insights into how your teams are using their tools.</p>\n<p>Please provide your details below, and our team will be in touch with next steps.</p>","callToAction":"Platform Usage Early Access Program","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"49","name":"Rovo Beta Slack Channel","descriptionHtml":"<h5><a name=\"ByjoiningtheRovoBetaSlackchannel%2Cyouagreeandacknowledgethat%281.%29membersofthechannel%2CwhichmayincludeAtlassianemployees%2CAtlassiansolutionpartnersandothercustomersparticipatingintheRovoBeta%2C...\" target=\"_blank\"></a><em>By joining the Rovo Beta Slack channel, you agree and acknowledge that (1.) members of the channel, which may include Atlassian employees, Atlassian solution partners and other customers participating in the Rovo Beta, will be able to view your Slack name, user name and any public profile information you add, as well as any messages that you send in the channel, and (2.) you will not use information you receive or have access to via the Rovo Beta Slack channel for any purpose except for your internal evaluation and use of the Rovo features.</em></h5>\n<p>In the \"Email confirmation to:\" field below, please provide your <b>business email address with a company domain</b> (i.e. [email protected]) so that we can verify whether your company is enrolled in the Rovo beta.</p>","callToAction":"Rovo Beta Slack Channel","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"55","name":"Rovo Dev Agents Lighthouse Program","descriptionHtml":"<h5><a name=\"ThanksforyourinterestintheRovoDevAgentsLighthouseProgram\" target=\"_blank\"></a>Thanks for your interest in the Rovo Dev Agents Lighthouse Program</h5>\n<p>We're excited to introduce you to AI Agents for your software development teams. These Agents can help your team with:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Writing detailed coding plans based on your Jira work items.</li>\n <li>Generating code based on your work items, coding standards, and other knowledge in Jira and Confluence.</li>\n <li>Automatic pull request reviews to improve your code and make sure requirements have been met.</li>\n <li>Diagnosing failed builds and deployments.</li>\n</ul>","callToAction":"Rovo Dev Agents Lighthouse Program","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"357","name":"Rovo Slack App Lighthouse Program","descriptionHtml":"<h3><a name=\"ThanksforyourinterestinthelighthouseprogramfortheRovoSlackapp%21\" target=\"_blank\"></a>Thanks for your interest in the lighthouse program for the Rovo Slack app!</h3>\n<p><br class=\"atl-forced-newline\"> We're excited to welcome you to the <b>Rovo Slack app</b> lighthouse program. We’ll be granting you very early access to our in development Rovo Slack app, and like a lighthouse, we’ll use your feedback to guide our continued path forward and make improvements to the app before its wider release.</p>\n<p><ins>Core features of the app:</ins></p>\n<p><b>Direct messaging with Rovo</b></p>\n<ul>\n <li>Engage in private, one-on-one conversations with Rovo directly in Slack. You can start new chats, search your chat history, and get answers using your own user permissions.</li>\n</ul>\n<p><b>Pin Rovo to the right sidebar</b></p>\n<ul>\n <li>Access Rovo in Slack’s right sidebar as an alternate UI for direct messaging with Rovo. Doing so allows Rovo to use the context of the current channel you’re viewing.</li>\n</ul>\n<p><b>@Mention Rovo</b></p>\n<ul>\n <li>Mention Rovo in any conversation to get instant assistance.</li>\n</ul>\n<p><b>Deflection and support (with or without a Rovo Agent)</b></p>\n<ul>\n <li>Use Rovo or any number of custom Rovo agents to deflect questions by configuring keywords or reactions to act as triggers.</li>\n</ul>\n<p><b>Summarize a thread</b></p>\n<ul>\n <li>Use the Slack message action (…) to summarize a thread (in a whisper), making it easier to catch up on long conversations.</li>\n</ul>\n<p><em>Note: Your use of the Rovo Slack app will be subject to Slack's privacy policy and product settings.</em> <br class=\"atl-forced-newline\"></p>","callToAction":"Rovo Slack App Lighthouse Program","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"59","name":"Talent Beta Program","descriptionHtml":"<p>We're excited for you to join Talent Beta Program. 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Get the insights to act fast and solve hotspots across your teams</p>\n<p>In the future we expect that leaders like you will use Talent to ensure that their talent aligns to strategic priorities so they can forecast, model, and shape their workforce into what they need to execute their strategy.</p>","callToAction":"Talent Beta Program","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"23","name":"Tell us what you think","descriptionHtml":"","callToAction":"Tell us what you think","introHtml":"<p>Please give us some quick feedback on ConsentHub's API docs</p>","icon":10535,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"38","name":"Unified Help - Alpha Program","descriptionHtml":"<h5><a name=\"ThankyouforyourinterestinUnifiedHelp%26rsquo%3BsAlphaprogram%21\" target=\"_blank\"></a>Thank you for your interest in Unified Help’s Alpha program!</h5>\n<p>Please provide your details below to participate in the Alpha Program.</p>","callToAction":"Unified Help - Alpha Program","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"22","name":"“End BSM Now” Promotion Terms","descriptionHtml":"<p>Thank you for your interest in our “End BSM Now” promotion! We need you to agree to and accept the promotion’s terms and conditions (“Terms”) before we can help provision JSM on your existing site.</p>\n<p><b>Please review the Terms below before continuing.</b></p>\n<h3><a name=\"JiraServiceManagementSmallTeamsPromotionTermsandConditions\" target=\"_blank\"></a>Jira Service Management Small Teams Promotion Terms and Conditions</h3>\n<p>These are the terms and conditions that govern how the Jira Service Management (JSM) Cloud Promotion (the “Promotion”) will operate. In these terms and conditions, “we,” “our,” and “us” refer to Atlassian Pty Ltd (ABN 53 102 443 916), the sponsor of this Promotion. “Atlassian” means Atlassian and its affiliates. “You” refers to an eligible Promotion participant.</p>\n<h5><a name=\"PromotionDescription\" target=\"_blank\"></a>Promotion Description</h5>\n<p>During the Promotion, participants that comply with certain eligibility requirements will have the opportunity to purchase up to ten (10) agents on a JSM Cloud Standard plan for up to twelve (12) months (“Offer Period”) for $0.</p>\n<h5><a name=\"StartandEndDates\" target=\"_blank\"></a>Start and End Dates</h5>\n<p>The Promotion starts at 10:00am GMT on December 8, 2022, and ends at 12:00am GMT on March 31, 2023 (“Entry Period”).</p>\n<h5><a name=\"Eligibility\" target=\"_blank\"></a>Eligibility</h5>\n<p>You are eligible to participate in this Promotion if you meet the following requirements:</p>\n<ul class=\"alternate\" type=\"square\">\n <li><b>You</b> purchase up to 10 agents on a JSM Cloud Standard plan during the Entry Period for up to 12 months</li>\n <li><b>You</b> create an account of Jira Service Management Cloud by submitting a sign-up form for a Standard edition at a monthly or annual subscription term (see below for more details)</li>\n <li><b>If you are a new customer or an existing customer with an existing Jira Service Management account (trial, free, or paid)</b>, you must sign up for a Jira Service Management account under a new site (unless otherwise agreed by Atlassian) and your subscription term is monthly</li>\n <li><b>If you are an existing customer without an existing Jira Service Management account (trial, free, or paid)</b>, you can sign up for a Jira Service Management account under your existing site or a new site. 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