DialLink Reviews in 2026

Audience

SMBs and startups often struggle to stay in control of their communications with customers, prospects, partners, and other contacts. Sales, support, IT, customer success and customer service leaders, and business owners.

About DialLink

DialLink is a cloud-based phone system built specifically for SMBs and startups. It combines advanced call handling, AI voice agents, and business messaging into a single, centralized platform, making it easy to manage inbound and outbound communication, improve responsiveness, and consistently project a professional image.
DialLink goes beyond the basics. Its built-in AI automates routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies. This helps teams save time, reduce manual effort, and deliver consistent, high-quality customer experiences across channels.

Built for today’s flexible workforce, DialLink supports remote, hybrid, and in-office setups with full BYOD compatibility. Whether on a smartphone, desktop, or desk phone, your team stays connected and productive anywhere. With plug-and-play deployment, no IT expertise is required.

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Pricing

Starting Price:

$15/month

Free Trial:

Free Trial available.

Integrations

API:

Yes, DialLink offers API access

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Ratings/Reviews

Overall 0.0 / 5

ease 0.0 / 5

features 0.0 / 5

design 0.0 / 5

support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Videos and Screen Captures

DialLink offers a plug-and-play setup with no IT expertise required, so you can deploy it and start using it right away. Designed for today’s mobile and distributed teams, it works seamlessly across smartphones, desktops, and desk phones.

An AI voice agent, powered by your knowledge base, can manage routine inbound and outbound calls around the clock. It answers questions, provides information, and, when needed, seamlessly transfers the caller to a human agent with full context so nothing gets lost.

Connect AI voice agents to your business platforms, such as HubSpot, Salesforce, Shopify, Intercom, Calendly, and Cal.com, as well as AI systems like Claude and ChatGPT. This allows them to retrieve data, perform real business actions, and even be triggered to initiate outbound calls based on predefined events.

DialLink equips your business with all the tools you need to handle inbound calls effectively, from IVR menus and auto-receptionists to call queues, warm transfers, ring groups, and custom business hours. With smart call routing built in, you can ensure every call reaches the right person or team, improving both efficiency and customer experience.

DialLink’s AI phone system combines all customer interactions — calls, SMS, and WhatsApp messages — into one platform. Respond quickly with AI-suggested message replies. Increase customer engagement further with RCS messaging for richer, more interactive communication.

AI-powered call summaries detail key discussion points, outcomes, and next steps, eliminating the distraction of manual notetaking and enabling efficient follow-up. Additionally, AI call tagging enhances call organization by automatically assigning predefined tags to both inbound and outbound calls, helping to categorize and prioritize conversations for better management and quicker access to key information.

Other Useful Business Software

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Product Details

Platforms Supported

Cloud

Windows

Mac

iPhone

iPad

Android

Training

Documentation

In Person

Videos

Support

Phone Support

24/7 Live Support

Online

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