Paylode

Pros: We wanted to move beyond generic discount-based loyalty and needed a platform that truly drove subscriber behavior. Paylode helped us build a branded perks program that rewards actions like eSIM activation, autopay sign-ups, and plan upgrades — all without cutting core service pricing. Our churn dropped by 18% in the first year, and we saw a 22% increase in ARPU among engaged segments. Integration was smooth with our CRM and app, and the team provided outstanding support. Highly recommend for any telecom provider looking to modernize loyalty and retention.

Cons: While our overall experience with Paylode has been highly positive, there’s always room to evolve. Having deeper behavioral segmentation within the dashboard could help us fine-tune campaigns even more precisely. That said, it was not blocker—just opportunitity for added value as the platform grows.

Overall: Our overall experience with Paylode has been highly positive. From the start, the platform made it easy to design and launch a loyalty program that felt modern, flexible, and aligned with our brand. It allowed us to move away from traditional discount-based approaches and instead focus on driving meaningful customer behaviors. The integration process with our CRM and app was smooth, and the team provided consistent, hands-on support throughout. Most importantly, the results spoke for themselves—significantly reduced churn and increased ARPU among engaged users. Paylode delivered exactly what we needed to evolve our retention strategy.