Sune

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Runable is an AI-automation/agent platform that lets users automate almost any digital task a human could do on a computer, using natural language instead of scripting. It supports browser, desktop, and mobile interfaces, offers connectors/integrations to common services, and allows scheduling and workflow orchestration (“runbooks”) for repetitive or multi-step tasks. Runable provides a library of example runbooks/templates (for marketing, sales, programming, research, productivity, etc.) so users can start from prebuilt automations and customize them. Use cases include things like automatically preparing meeting materials by researching companies on your calendar, generating reports with visualization, updating docs, and organizing files or data. The system includes feedback loops (you can adjust, push forward, schedule runs), permissions/connectors, and is positioned to help reduce manual work, streamline repetitive workflows, and scale productivity.