Audience

Companies that need an speech analysis solution to transcribe and analyze millions of customers calls

About Verint Speech Analytics

Speech analytics solution to help businesses extract valuable insights from phone calls. Speech Analytics: lower costs and improve CX. Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis, there has to be a better way. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy.

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Integrations

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Company Information

Verint
Founded: 1994
United States
www.verint.com/speech-analytics/

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Verint Speech Analytics Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Verint Speech Analytics Frequently Asked Questions

Q: What kinds of users and organization types does Verint Speech Analytics work with?
Q: What languages does Verint Speech Analytics support in their product?
Q: What kind of support options does Verint Speech Analytics offer?
Q: What other applications or services does Verint Speech Analytics integrate with?
Q: What type of training does Verint Speech Analytics provide?

Verint Speech Analytics Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Predictive Analytics
Surveys & Feedback
Data Security
Natural Language Processing
Self-Service Search
Sentiment Analysis
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