Alternatives to VoiceOps
Compare VoiceOps alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to VoiceOps in 2026. Compare features, ratings, user reviews, pricing, and more from VoiceOps competitors and alternatives in order to make an informed decision for your business.
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1
QEval
Etech Global Services
QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. -
2
CallTrackingMetrics
CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. -
3
CloudTalk
CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).Starting Price: $25.00/month (billed annually) -
4
CallFinder
CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs. -
5
Nudge Coach
Nudge Coach
We help coaches, consultants, creators and influencers launch a customized coaching app for their clients in less time without coding or breaking the bank. Nudge is the easiest way to launch your online coaching program in a customizable mobile app. No coding, just coaching. Built to make online coaching easier, more effective and more scalable, Nudge Coach makes it easy to customize a coaching app for your clients. Make staying on track easier for your clients by building simple forms and trackers right into your coaching app. Enough with the hassle of admin, coordination and scheduling, do it all from one centralized location. Create program cards in your coaching app to deliver coaching content. With user-friendly content creation tools, templates and imagery, you can keep clients on track without sending emails that go unread. Deliver your program at scale, customize trackers to keep clients accountable, and engage clients with personalized messages.Starting Price: $60 per month -
6
Kixie PowerCall & SMS
Kixie
Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared SMS inboxes, and automated responses. ✔️ RevOps & Leadership: Optimize team performance with AI-powered call insights, live coaching, and real-time analytics. 🚀 Boost productivity and revenue with Kixie. Visit our website to get started for free today, no credit card required! -
7
Allego
Allego
Allego’s learning and enablement platform elevates performance for sales and other teams by combining learning, content, and collaboration into one app, designed for the flow of work. With Allego, teams onboard faster, confidently deliver the right messaging and collateral, rapidly adopt content and best practices, coach and practice more frequently, and collaborate more effectively with peers and the home office. -
8
Balto
Balto
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen. -
9
Aircall
Aircall
Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 21,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.Starting Price: $30/user/month -
10
Mindtickle
Mindtickle
Revenue leaders trust Mindtickle’s Sales Readiness Platform to identify and drive winning rep behaviors. Shorten ramp time with an amazing onboarding experience that enables reps to succeed. Develop personalized skills and capabilities based on each rep’s knowledge and skill gaps. Drive high adoption through engaging field communications, gamification, and mobile experiences. Impact measurable revenue outcomes like rep productivity, time to first deal, and win rates. Set the true north in sales performance through skill benchmarks every rep should work toward. Track skill gaps across the organization and build a culture of accountability. Motivate and engage teams for measurable revenue outcomes. Track and address skill gaps at the team and individual levels through coaching. Create better deal outcomes by reviewing call recordings and helping reps through early deal stages. Partner with enablement to create custom training and content based on each rep’s needs. -
11
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
12
SalesLens
SalesLens
Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.Starting Price: $100 -
13
Wonderway
Wonderway
Wonderway Coach AI provides a real sales coaching on EVERY. SINGLE. CALL. What can Wonderway Coach do for you: - Fills in coaching scorecards for every call - Checks who is following the playbook (and who isn’t) - Automates the sales QA process - Understands strengths and weaknesses of each sales rep - Identifies what top performers do differently - Saves managers hours each week listening to calls What makes us different from other sales call recording tools? COACH doesn’t compete with conversation intelligence tools - we integrate with them. COACH uses ChatGPT to analyze performance, fill in scorecards and give reps personalized feedback just like a manager (but in a fraction of the time).Starting Price: $40/month/user -
14
Gryphon ONE
Gryphon.ai
You need solutions, not more problems. Get the answers you need to overcome objections, streamline sales processes, and unleash the power of your data. Calling it clairvoyant might be a stretch. But our conversation intelligence solution can capture the insights you need to deliver relevant coaching, drive team performance, and win more deals. Right when you need it. Conduct sales & service calls through the Gryphon platform using any phone, tablet, PC or application. Empower & protect your org with real-time screening & collection of call data automatically. Get unsurpassed, accurate visibility into sales & service rep activity & performance on-demand. Steer any conversation toward success. With real-time, in-call sales coaching, you’ll never miss another opportunity to close a deal. Unlock the next level with our powerful sales coaching platform.Starting Price: $50 per user per month -
15
Ring.io
Ring.io
The sales telephony platform that will turbo-boost your team results. Ring.io’s dialer helps sales teams make more calls, set more meetings, and close more deals. Unleash your reps’ full potential by automating their phone prospecting tasks. Easily route incoming calls to the most appropriate person in your team, using data from your CRM, no matter the call volume. Never drop a warm lead or valuable customer. Increase call connections, improve rep performance, and optimize every dial for better results with powerful coaching and training tools. Ring.io Pay is the fastest way to accept credit card payments over the phone while staying PCI compliant. Make more sales, collections or donations. It’s easy to get set up with Ring.io! You’ll be calling from your CRM in minutes with absolutely nothing to configure, and smart defaults for most things you may like to customize. Most dialers suck and are infuriating to use.Starting Price: $69/user/month -
16
ExecVision
Vorsight
Our Ultimate Sales Coaching Success Kit will show you the foundation of a great coaching program, how your call recordings rank against best-in-class organizations, how your coaching efforts rank, and the steps to building a coaching culture in your organization. At its core, conversation intelligence is one’s ability to identify and react to signals in verbal conversations. In business conversations, it means identifying key behaviors that impact outcomes and replicating them across future conversations to improve performance, or leveraging data from customer interactions to make more informed decisions and develop a better customer experience. Conversation intelligence technology ingests, analyzes, and transcribes voice and web conference interactions. The software leverages AI, machine learning, and deep learning to surface valuable, actionable insights so businesses and their teams can reach their full potential. -
17
Cresta
Cresta
Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts. -
18
Spiky
Spiky.ai
Spiky is an advanced AI-powered meeting intelligence platform designed to enhance communication and drive revenue growth for forward-thinking companies with remote or hybrid revenue teams. By analyzing various meetings—such as sales and customer calls, onboarding, and coaching sessions—Spiky delivers feedback that enhances communication, tracks action items, improves sales performance, and drives revenue growth. The platform offers features like detailed transcriptions, sentiment analysis, and personalized coaching insights, enabling teams to make data-driven decisions and improve their sales performance. Spiky integrates seamlessly with existing tools, providing a comprehensive solution for optimizing meetings and fostering effective communication within organizations. -
19
CallSource
CallSource
CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. -
20
Yoodli
Yoodli
Yoodli AI offers interactive, real-time roleplay coaching designed to improve communication skills across sales, GTM enablement, management training, and public speaking. The platform provides a private and judgment-free environment where users can practice pitches, interviews, and conversations with AI-powered feedback. It supports organizations in scaling training programs efficiently while maintaining high-quality coaching. Yoodli AI is also SOC 2 Type 2 certified and GDPR compliant, ensuring enterprise-level security. Top global companies rely on the platform to enhance their training initiatives. Its case studies highlight dramatic increases in efficiency and satisfaction across large-scale rollouts. -
21
Modjo
Modjo
Transform your sales team into a high-performing revenue engine. Modjo is a conversational analysis tool dedicated to coaching and supporting sales teams. Increase your conversion rate by accurately identifying your sales pitches and build a powerful script. Onboard & coach your teams in a simple and efficient way. Analyze and pilot your decisions on key outcomes using data from your conversations. Use conversational analysis to train your teams and improve your sales performance. Precisely identify your sales pitches and build a powerful sales pitch. Base your ramp-up process on your teams' best practices. Reveal and exploit the full potential of data from conversations. The essential tool to make the different business lines of your company collaborate. Make quick progress thanks to the sharing of best practices. Efficiently manage the feedback of information from your conversations. Improve communication and follow-up with your customers. -
22
Vanie.ai
Vanie.ai
Vanie.ai is an AI-powered conversation intelligence platform driven by Vanie LLM, built for modern contact centers. It ensures 100% QA Assurance by automatically evaluating every customer interaction across voice and digital channels. With Real-Time Voice Analytics and Conversation Intelligence, Vanie.ai delivers Real-Time Agent Assistance during live calls through smart prompts, alerts, and guidance, helping agents stay compliant and confident. The platform enables Personalised Agent Coaching by identifying performance gaps and replicating top-performing behaviors. Vanie.ai provides actionable Business & Contact Center Insight by analyzing customer sentiment, call drivers, and trends. Its Real-Time iCSAT (CSAT) capability measures satisfaction instantly, enabling proactive improvements. Seamless integrations and multilingual support help businesses scale quality, productivity, and customer experience efficiently. -
23
Sybill
Sybill
Sybill is an emotionally aware video call assistant for sales teams. It captures your buyer's expressions and body language during the call in the context of what was being said to generate insights on who could be a champion, and what got them excited. Sybill allows sellers to move the deal forward with deep prospect intelligence. It allows sales leaders to transform their messaging and decks based on what resonates with their prospects, and coach their teams on winning behaviors. Sybill shows the top moments that got each of your prospects excited, so that you can follow-up with them on what matters most to them. Create a delightful experience for your prospects by always being in tune with their needs. -
24
Glyphic
Glyphic
Glyphic is an AI-powered conversational intelligence and revenue orchestration platform that transforms how sales teams handle calls, deals, and insights. It automatically records and analyzes sales conversations, converts unstructured call data into structured summaries and actionable insights, and syncs them directly into your CRM, giving you real-time clarity into deals, next steps, and potential risks. Glyphic supports deal scoring using sales qualification frameworks (e.g., MEDDIC, BANT, SPICED), delivers AI-driven “prep sheets” before calls based on past interactions and playbooks, and helps with follow-up by generating personalized emails or content. Its AI-driven coaching feedback offers personalized guidance, helping reps improve their pitches and performance over time without manual review. By automating data entry, note-taking, and follow-up tasks, Glyphic lets sales reps focus on conversations and relationships rather than admin work. -
25
Abstrakt
Abstrakt
Abstrakt offers Real-Time Call & Sales Coaching Software powered by the latest in Natural Language Processing and AI. We are redefining conversational intelligence software. Reps and Agents are provided the right information, at the right time, live on the call, or demo all based upon what is being said by the prospect or customer. Abstrakt is technology agnostic, working across any computer-based dialer or video conferencing technology on the market today. Your SDR team struggled to book the meeting and now they are on the sales call. Using our Outbound Framework, you can guide your prospect through a journey that acknowledges where they are in their journey. Using our Inbound Framework, you can manage sales calls that acknowledge where your buyer is in their process. A real-time alternative to reactive call recording analytics our solutions are a proactive alternative to reactive call recording analytics and work across your tech stack or video and dialer technologies.Starting Price: $100/month/user -
26
Goodmeetings
Goodmeetings
Create sales superstars through standardized pitches, live coaching, and real-time actionable intelligence over video. Make an informed virtual assessment of leads to save demos for only serious, qualified buyers. Listen in to demos done by seniors to similar buyers and learn tips & tricks to pitch effectively. Upload the flow & material for presentation on the meeting platform beforehand. Arm teams with a mix of AI and human help to tackle any difficult buyer conversations. Understand non verbal cues on the fly and tune sales pitch to remain relevant and impactful. Automate all possible non selling tasks to gain freedom to sell more and better in every meeting. Analyze strengths & weaknesses of sales teams members and identify coaching opportunities. Earmark next steps around training sales teams or changing sales strategies to win more demos.Starting Price: $99 per user per month -
27
Dialpad Sell
Dialpad
Dialpad Sell is an AI-powered sales outreach platform designed to help sales teams close deals faster and more efficiently. It provides real-time insights, such as call transcriptions, sentiment analysis, and keyword tracking, to assist reps in refining their pitches and overcoming objections. Managers gain powerful tools for monitoring team performance and coaching with AI-driven recommendations. The platform integrates seamlessly with popular CRMs and business apps like Salesforce, Zendesk, and Microsoft Teams. Dialpad Sell delivers increased sales efficiency, better onboarding, and reduced rep attrition. With enterprise-grade security and 24/7 support, it scales to meet the needs of businesses of all sizes.Starting Price: $95 per user per month -
28
Convin
Convin
Convin is a conversation intelligence platform that integrates Generative AI to transform call center operations. It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. The platform seamlessly integrates with existing systems and supports 70+ languages, making it ideal for global organizations looking to scale their contact center operations effectively. -
29
3CLogic
3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.Starting Price: Contact for a quote -
30
CallBlitz
CallBlitz
CallBlitz is a real-time call coaching platform that brings the dynamic energy of a traditional sales floor to remote teams. It enables sales representatives to dial simultaneously without interference, enhancing productivity during call blitzes. Managers can provide immediate, in-the-moment coaching through features like instant written messages or discreet voice whispers, ensuring lessons are effectively absorbed. The platform also fosters a collaborative environment by allowing team members to listen to each other's calls, promoting peer learning and camaraderie. With seamless integration into existing workflows and compatibility with various dialers, CallBlitz streamlines the remote sales process, making cold calling both efficient and engaging. -
31
Syandus
Syandus
We provide a fully scalable, cloud-based platform to develop virtual practice scenarios in decision-making, navigating conversations, and coaching to maximize performance in the workplace. AliveSim, our virtual practice and coaching platform, combines 3D game technology with modern learning methodologies to allow learners to learn-by-doing safely, in a highly immersive environment. The result is effective skill transfer into the workplace. Typical applications include leadership development, coaching processes, soft skills, sales processes, employee performance, and medical education. Practice in virtual conversations drives results in leadership development, coaching, difficult situations, soft skills, and more. Use virtual practice to transfer new sales processes and improve coaching skills to close performance gaps in the field. -
32
Coach Simple
LifeSpace
Coach Simple helps you deliver customized content and unique coaching programs to your sales and business clients. One powerful sales coaching platform to keep your coaching simple. Our coaching modules are customizable to match your process and coaching style. We are enterprise ready for scalability while simple to use for your team, clients, admins and coaches. Organize your clients into custom coaching dashboards and share sessions, notes, tasks and assessments. Coach sales teams with sales activity scorecards, production reports, pipeline tracking and goal planning. Organize and distribute your digital content through guided programs, controlled sequences or searchable library. Help your enterprise corporate clients organize and optimize their onboarding, learning (LMS) and compliance. Customize your coaching and learning programs with video, documents, and assessments to automate your unique coaching methodology.Starting Price: $199 per year -
33
Avoma
Avoma
Meetings and calls are backbone of how you work. But ineffective conversations are holding you back. Transform how you work with Avoma’s Conversation Management platform. Learn topic trends, winning talk-patterns, critical coaching insights, and deal risks. Search for any word, share key moments, and comment to provide feedback. Automate note-taking and data entry to focus on conversations. Learn critical insights from team’s conversations to coach them faster. Collaborate with cross-functional teams for better alignment. Get automatic video recording, high-quality Transcripts, and AI-generated Notes for key topics. Don’t let action items fall through the crack and forget to follow up. Search in transcript and playback the recording with time-stamped Notes to remember the details.Starting Price: $19/user/month -
34
Quantified AI
Quantified.ai
Improve sales performance and onboard faster with realistic, AI role-play simulations, data-driven insights, and AI coaching. Quantified’s AI sales simulator is like a flight simulator for sellers, offering an innovative, effective, and fun way for your reps to frequently practice with a customized avatar. Quantified helps organizations provide high-quality, personalized feedback based on observable game tape, benchmarking and AI-based insights that lead to better outcomes. Quantified enables you move beyond message memorization to assess strengths and weaknesses at the rep level to unlock potential and drive sales performance. Quantified creates fun, realistic simulations of your actual , customer-facing conversations for everyone on your sales team, providing real-time performance feedback with a coaching plan to improve specific behavioral skills proven to improve sales performance. -
35
VoiceVibes
VoiceVibes
VoiceVibes is an AI enabled speech coaching software that offers automated feedback for Sales Enablement, Training, and Leader Development. The way you speak can boost—or destroy—your credibility. VoiceVibes is an AI-powered practice and coaching platform that helps people sound more natural and polished when they speak, so they can transform how others perceive them. What really sets VoiceVibes apart from other speech coaching methods and tools is its ability to accurately predict how you're likely to be perceived by others, according to 20 “vibes.” VoiceVibes is one of the most advanced audio analytics engines in the world, built by a team of experts and Ph.Ds. -
36
Salesfox
Salesfox
Salesfox is an AI-powered sales training platform designed to help trainers build confident, skilled sales reps through real-time roleplay drills. It enables trainers to create realistic objections, have trainees respond live, and provide targeted feedback based on recorded sessions. The platform supports fast, daily 60-second drills that improve reps' confidence and ability to handle high-pressure sales calls. Salesfox offers both human-led coaching and AI-driven training options, including objection drills, call simulations, and auto-scoring. Its intuitive dashboards provide deep insights into individual and team performance, making it easy to track progress and tailor coaching. Designed for scalability, Salesfox helps sales teams train more reps efficiently while maintaining personalized coaching quality.Starting Price: $49/user/month -
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mySQM Customer Service QA
SQM Group
Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer service. For example, mySQM™ captures internal data (e.g., ACD, call list, QA) and external data (e.g., web, email, IVR, and phone surveys) for agent dashboard reporting, accountability, coaching, and recognition. -
38
Arbeit Click
Arbeit Software
Agents manually click each call to dial out, listen, decide if the call is a live human or voicemail, and decide whether to leave a voicemail message. This is one of Arbeit Click’s most powerful compliance features. A long pause, specifically a three-second pause, indicates an autodialer and increases the likelihood of your contact hanging up. Arbeit Click enables agents to interact with more contacts by removing this incriminating three-second pause. Getting started is easy and seamless from start to finish with virtually no downtime during & after the fast setup process. The interface is straightforward & intuitive, making it easy for you and your team to quickly get started making more compliant calls. Listen to live or previously recorded calls to assist in coaching & developing agents. Regain control of call & campaign data with advanced search capabilities. You decide how many numbers each agent can call out at once.Starting Price: $250 per month -
39
Second Nature
Second Nature
Let’s face it, your sales managers don’t have the time (or desire) to review hours of recorded sales conversations or role play for 1:1 coaching. And ad hoc listening to pipeline calls focuses only on that specific opportunity. Sales coaching software gives your sales team the boost it needs.It’s time to get systematic about sales coaching, and now you can. Our AI-driven sales coaching software reminds your reps about points they didn’t cover, challenges them with hardball questions, and gives them feedback in real time, so they can improve on their own. And managers get real-time visibility into each team member’s performance, and as a result can tailor subsequent coaching programs. Ramp up knowledge quickly for new products, new target markets, new strategies. -
40
Exec
Exec
Exec is an AI-powered conversational-excellence and talent-development platform that helps organizations build real communication skills across functions such as sales, leadership, customer service, hiring, and performance management. It combines AI roleplays, on-demand human coaching, and a learning experience system to let people practice high-stakes conversations, from cold calls and demos to performance reviews, renewals, customer escalations, and behavioral interviews, in a safe, risk-free environment. With Exec, companies can create custom training programs that blend interactive modules (videos, reading, assessments) with simulated exercises and track skill development through analytics, dashboards, and reporting tools. After each AI-driven roleplay session, users receive instant objective feedback: a debrief from an AI coach that highlights strengths, areas for improvement, and actionable next steps. -
41
Daisee
daisee
Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.Starting Price: $89/month -
42
Invoca
Invoca
Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon. -
43
Siro
Siro
Put an AI sales coach in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales conversations, and Siro never drains your battery. Within seconds of a lost conversation, reps can access top examples from their peers on better handling the key moments of your sales process. Works offline and online, with an internet connection, your recordings are transcribed and analyzed in seconds. Siro's AI analyzes compares both what you say and how you say it to identify where you're missing out on revenue.Starting Price: Free -
44
Rilla
Rilla
Rilla is a virtual-ridealong sales-coaching platform that gives managers 100% visibility into every face-to-face or on-site sales conversation by automatically recording, transcribing, summarizing, and analyzing each interaction. It enables sales leaders to review field reps’ customer engagements remotely, surface key moments and insights via AI-powered analytics, and provide structured feedback and coaching at scale, with reported outcomes including an average 8x speed-up in coaching time, 17% higher average ticket value, and up to 40% improvement in close rate. Rilla integrates with CRMs such as Salesforce or HubSpot, captures and structures customer details for search and follow-up, and supports mobile field teams across industries, including home services, construction, dental, and beyond. -
45
SellMeThisPen
SellMeThisPen
Practice real conversations tailored to your buyer persona and value proposition before meeting real clients. Role-play cold calls and discovery meetings as many times as you need without any judgment. Get immediate feedback on areas of improvement on all your calls, whether it's a role-play session with AI or a real conversation with a client. No more watching call recordings at 2x speed or waiting a week for your 1-on-1. Get immediate assistance right on client calls to have better sales conversations. No more 'I forgot to ask that question' or 'I wasn't sure how to handle this objection'. Get immediate AI call summaries after each call and effortlessly sync your notes to Salesforce or HubSpot with a single click. Free up your schedule to focus on selling, not CRM updates. Improve sales reps' performance, maintain CRM hygiene without hassle, and drive more revenue. Standardize your methodology, provide continuous individual coaching, and reinforce learning in real-time.Starting Price: $59 per month -
46
Traq.ai
Traq.ai
Traq.ai is an innovative sales intelligence company that is gaining market traction. Our proprietary AI, combined with ChatGPT, translates sales conversations into actionable data. Traq.ai boosts sales team effectiveness and efficiency by analyzing each call and providing Call Coaching, Call Summaries, Risk Analysis, Thank You emails, Follow-up lists, and more. By delivering data-driven insights, Traq.ai improves win-rates and accelerates revenue growth.Starting Price: $30 per month -
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UMU
UMU
Drive enterprise productivity with one tech-driven, AI-powered performance learning platform. Train, upskill, and coach for sales readiness and excellence in an AI-powered learning environment and turn your organization into a high-performance machine that drives results and exceeds targets. Leverage our AI-powered coaching tool to help sales teams practice at scale and deliver stellar presentations on product knowledge, FABs, and more in line with your industry’s best practices. Empower trainers and subject-matter experts in your organization to create training content by generating impactful video courses effortlessly, efficiently, and at scale. Help your organization master essential business conversation skills with real-world practice scenarios and instant, targeted coaching on business-critical behaviors. Discover how UMU can enhance performance and productivity across your organization with solutions tailored to your industry’s needs.Starting Price: $999 per year -
48
Patient Prism
Patient Prism
Patient Prism holds five utility patents issued by the USPTO and is the only call tracking company that leverages artificial intelligence and human call coaching validation to deliver patients directly to your dental practice. Successful dental groups use Patient Prism’s award-winning platform to track and analyze new patient calls, identify and schedule high-value patients, receive alerts and expert call coaching to win back missed new patient opportunities, train team members, and receive real-time intelligence to improve their staffing, patient experience, and practice marketing. Each new patient call’s financial value is identified in real-time, then displayed on a dashboard your front desk monitors. This makes it easier for you and your team to focus on the callers that generate the highest revenue and have insights to predictable income. Patient Prism sends alerts within 20 minutes with actionable feedback that gets patients scheduled.Starting Price: $99/month -
49
SpotON AI
SpotON AI
Strengthen sales skills, streamline deal reviews, and integrate performance insights into existing tools and worfklows with SpotON AI. Master product information, messaging, and advanced selling skills with realistic simulations and assessment. Improve deal potential with conversation analytics, in-call guidance and support, and post-call diagnostics. Increase selling consistency with performance feedback at the rep, team and group level. Help sales reps deliver your message consistently and accurately with live call analytics, simulation-based skills practice and behavioral assessment, and automated coaching tools.Starting Price: $40 per month -
50
PhoneTrack
PhoneTrack
A voice data measurement, analysis and qualification platform made for marketing, sales or management teams . Artificial intelligence to analyze calls, classify the most productive ones, create automations and speed up the sales process. Calculate the ROI of campaigns including calls. Measure the origin and quantity of leads that call and maximize the results of your campaigns and ads. Metrics about each salesperson on the phone and terms that convert calls into sales. In addition to data for team training and insights into the consumer journey. Track multiple points of sale (or call centers) and performance metrics related to marketing. All in one centralized panel. We have what you need to improve your operation!
