Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Intuist AI
Intuist.ai is a platform that simplifies AI deployment by enabling users to build and deploy secure, scalable, and intelligent AI agents in three simple steps. First, users select from various agent types, including customer support, data analysis, and planning. Next, they add data sources such as webpages, documents, Google Drive, or APIs to power their AI agents. Finally, they train and deploy the agents as JavaScript widgets, webpages, or APIs as a service. It offers enterprise-grade security with granular user access controls and supports diverse data sources, including websites, documents, APIs, audio, and video. Customization options allow for brand-specific identity features, and comprehensive analytics provide actionable insights. Integration is seamless, with robust Retrieval-Augmented Generation (RAG) APIs and a no-code platform for quick deployments. Enhanced engagement features include embeddable agents for instant website integration.
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Supervity
Supervity provides enterprise-grade AI agents designed to streamline manual operations and boost efficiency across multiple business functions. Their AI-powered solutions include Agentic RAG for knowledge management, Agentic Workflow for multi-agent orchestration, and Agentic OCR for visual data analysis. These agents integrate seamlessly with over 1000 platforms and are easy to deploy with no code required, making them ideal for industries like banking, healthcare, retail, and more. Supervity helps businesses automate tasks such as invoice processing, customer support, fraud detection, and compliance management, all while enhancing productivity by up to 40%.
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Dialogflow
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
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