All Systems Operational

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This page shows the status of Docusign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.
eSignature Operational
90 days ago
99.71 % uptime
Today
NA1 ? Operational
90 days ago
99.63 % uptime
Today
NA2 ? Operational
90 days ago
99.55 % uptime
Today
NA3 ? Operational
90 days ago
99.56 % uptime
Today
NA4 ? Operational
90 days ago
99.63 % uptime
Today
CA ? Operational
90 days ago
99.64 % uptime
Today
AU ? Operational
90 days ago
99.64 % uptime
Today
EU ? Operational
90 days ago
99.64 % uptime
Today
DEMO ? Operational
90 days ago
99.89 % uptime
Today
FedRAMP ? Operational
90 days ago
99.89 % uptime
Today
USFED ? Operational
90 days ago
99.88 % uptime
Today
JP ? Operational
90 days ago
99.81 % uptime
Today
CLM ? Operational
90 days ago
99.84 % uptime
Today
NA11 Operational
90 days ago
99.81 % uptime
Today
NA21 Operational
90 days ago
99.81 % uptime
Today
US11 Operational
90 days ago
99.81 % uptime
Today
US12 Operational
90 days ago
99.81 % uptime
Today
EU11 ? Operational
90 days ago
99.81 % uptime
Today
EU21 Operational
90 days ago
99.81 % uptime
Today
US13 Operational
90 days ago
99.81 % uptime
Today
UAT NA11 Operational
90 days ago
99.89 % uptime
Today
S1 Operational
90 days ago
99.12 % uptime
Today
S2 Operational
90 days ago
99.12 % uptime
Today
DEMO S1 Operational
90 days ago
99.12 % uptime
Today
TSP EU Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider ? Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider (Demo) ? Operational
90 days ago
99.99 % uptime
Today
Rooms Operational
90 days ago
100.0 % uptime
Today
DEMO ? Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
North Central ? Operational
90 days ago
100.0 % uptime
Today
East US ? Operational
90 days ago
100.0 % uptime
Today
East US 2 ? Operational
90 days ago
100.0 % uptime
Today
Notary ? Operational
90 days ago
100.0 % uptime
Today
Corporate Operational
Headquarters ? Operational
Customer Support ? Operational
Learning Portal ? Operational
Third Party Services Operational
Docusign.com Hosting ? Operational
Salesforce ? Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025
eSign EU/NA/AU PROD: Users may intermittently experience latency or errors using eSignature services (DIRCA-2500)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-24 07:01 AM UTC until 2025-04-24 05:11 PM UTC.
Apr 24, 17:11 UTC
Identified - Users may be experiencing latency or errors when navigating the site. We have identified the problem and are working on resolving.
Apr 24, 15:22 UTC
Investigating - We are currently investigating this issue.
Apr 24, 08:40 UTC
eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-24 02:02 AM UTC until 2025-04-24 05:20 AM UTC.
Apr 24, 05:22 UTC
Update - CLM sites have returned to normal operation and we are seeing improvement in eSign sites. We continue to monitor improvement and will update again as it changes.
Apr 24, 05:09 UTC
Update - We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.
Apr 24, 04:17 UTC
Update - We are continuing to work on a fix for this issue.
Apr 24, 03:31 UTC
Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 02:50 UTC
Investigating - We are currently investigating this issue.
Apr 24, 02:23 UTC
Apr 23, 2025
eSign and IAM customers may see errors upon login. CLM customers may observe errors when interacting with operations. (DIRCA-2483)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-23 10:09 AM UTC until 2025-04-23 11:09 AM UTC.
Apr 23, 13:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 11:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 23, 11:24 UTC
Investigating - We are currently investigating this issue.
Apr 23, 10:59 UTC
Apr 22, 2025
NA11 CLM: Users may experience latency in searching (DIRCA-2472)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-22 02:19 PM UTC until 2025-04-22 03:13 PM UTC.
Apr 22, 15:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 15:23 UTC
Investigating - We are currently investigating this issue. Some users may experience latency in searching.
Apr 22, 14:41 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Prod eSign: Users may experience latency or timeouts when attempting to login (DIRCA-2448)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-15 04:15 AM UTC to 2025-04-15 08:33 PM UTC.
Apr 15, 21:46 UTC
Update - We are applying mitigations and measuring results. Impact is intermittent
Apr 15, 21:21 UTC
Update - We are continuing to work on a fix for this issue. The restorative steps taken previously did not mitigate the issue as expected.
Apr 15, 21:14 UTC
Update - We continue to work on mitigating the incident.
Apr 15, 19:40 UTC
Identified - We have identified the cause of the impact and are taking steps to restore service.
Apr 15, 18:23 UTC
Investigating - We are currently investigating this issue.
Apr 15, 17:58 UTC
Apr 14, 2025
CLM UAT: Customers may experience issues using conditional logic within forms (DIRCA-2442)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-11 21:03 PM UTC to 2025-04-14 02:11 AM UTC.
Apr 14, 02:14 UTC
Update - We are continuing to investigate this issue.
Apr 14, 01:32 UTC
Investigating - We are currently investigating the issue.
Apr 14, 01:31 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
CLM Prod/UAT: Email Report Smart Rules Failing Due to File Size (DIRCA-2426)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-09 01:00:29 UTC to 2025-04-11 04:56 UTC.
Apr 11, 05:17 UTC
Update - Deployment and validation in UAT are completed. Deployment to Production is underway.
Apr 11, 02:25 UTC
Update - We are beginning the deployment to UAT. Next update in 2 hours or on status change.
Apr 10, 23:38 UTC
Update - We are in the process of testing a fix to address this issue and expect resolution soon. Next update will be in 2 hours.
Apr 10, 21:09 UTC
Update - We are continuing to work on a fix for this issue. We'll provide an update within the next hour.
Apr 10, 20:05 UTC
Identified - Users of Email Report Smart Rules may experience failures impacting delivery of reports. We have identified the cause of the problem and are working on a resolution.
Apr 10, 16:46 UTC
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