All Systems Operational

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This is the Snapdocs Status Page. We'll keep this page up-to-date with the health of our app as well as the services we depend on.

Notary Connect Operational
Closings Operational
eVault Operational
Outbound Emails Operational
East Coast Servers Operational
West Coast Servers Operational
Support Emails Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
apps.snapdocs.com
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Sep 8, 2026

Snapdocs Support - Email Delays
Resolved - This incident has been resolved.
Sep 8, 10:06 PDT
Identified - Snapdocs' third party email provider has reported an outage. Due to this, our support team may be delayed receiving or responding to emails sent to support@snapdocs.com. Support is still able to receive phone calls and Snapdocs is fully functional. Please contact Snapdocs Support at 833-762-7362 (833-SNAPDOC) for any urgent issues.
Sep 8, 09:23 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Snapdocs Support - Third Party Phone Outage
Resolved - This incident has been resolved.
Sep 1, 13:11 PDT
Identified - Snapdocs' third party phone provider has reported an outage. Due to this, our support team is unable to receive or respond to phone calls. Support is still able to receive emails and Snapdocs is fully functional. Please email support@snapdocs.com for any issues or questions.
Sep 1, 10:50 PDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Snapdocs Closing Creation - Encompass Delays
Resolved - This incident has been resolved.
Aug 28, 09:02 PDT
Identified - Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact support@snapdocs.com for any questions.
Aug 28, 08:13 PDT

Aug 27, 2026

SMS Third Party Messaging Delay
Resolved - This incident has been resolved.
Aug 27, 12:29 PDT
Update - We are continuing to monitor for any further issues.
Aug 27, 12:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 11:28 PDT
Investigating - We are currently experiencing issues affecting 2FA code delivery from our third-party provider. Our team is investigating and will share updates when we receive more information.
Aug 27, 09:46 PDT

Aug 26, 2026

Snapdocs Closing Creation - Encompass Delays
Resolved - This incident has been resolved.
Aug 26, 12:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 07:26 PDT
Identified - Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact support@snapdocs.com for any questions.
Aug 25, 11:50 PDT

Aug 25, 2026

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