Truevo Status

All Systems Operational

Truevo Acquiring Operational

Truevo Acquiring - New Platform Operational

Truevo Point-of-Sale (POS) Operational

Truevo Gateway Operational

Direct API (unify.truevo.com) Operational

MyTruevo API (api.my.truevo.com) Operational

Truevo EU API (truevo.eu) Operational

Truevo Portals Operational

MyTruevo Portal Operational

Truevo Portal Operational

Truevo Business Intelligence Portal Operational

Truevo Portal - New Platform Portal Operational

Truevo Reporting Operational

Transaction Detail Report Operational

Merchant Statements Operational

Transaction Detail Report - New Report Operational

Merchant Statements - New Report Operational

Truevo Support Channels Operational

Telephone Support Operational

Email Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2025

No incidents reported today.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

Truevo Acquiring Processing Issue

Resolved - Our team of engineers have resolved the issue and all services have been successfully restored.

We’re keeping a close eye on the situation. Please accept our sincere apologies for any inconvenience this may have caused.

If you have any questions, please contact us at [email protected].
Apr 11, 14:21 CEST

Update - The issue is still ongoing, however, we have identified the cause and are currently implementing a fix.

We will update you accordingly.
Apr 11, 13:35 CEST

Update - We are continuing to work on a fix for this issue. Please note that this is affecting only Visa transactions.

We will keep you updated accordingly.
Apr 11, 13:00 CEST

Identified - We are experiencing a partial outage on the Truevo platform resulting in an increase in the decline code PS0. Our teams are fully engaged in resolving this matter, and we’ll keep you updated as and when things change.

If you have any questions, please contact us at [email protected].
Apr 11, 12:29 CEST

Truevo Acquiring

Completed - The scheduled maintenance has been completed.
Apr 11, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 CEST

Scheduled - Our dedicated team of engineers will be carrying out maintenance during the below window:

- On Friday, 11 April 2025, between 02:00 CEST and 05:00 CEST

During this period, we expect authorization to be unavailable a few times for a duration of up to a minute. Our engineers will monitor this maintenance window closely.

If you have any questions, please contact us at [email protected].
Mar 26, 10:46 CET

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.