Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Alert action data for Jira Edge Connector

Jira Service Management passes alert activity data to various integrations. The following are some of the integrations that can make use of this data:

For the Webhook integration, alert action data is contained in the JSON body of the webhook request. For integrations that use Marid, the data is available in any script located under the Marid's scripts directory.

Alert actions

Create

"teams": IDs of the teams assigned to this alert

“recipients”: IDs of the recipients assigned to this alert

JSON

{
    "source":{
        "name":"web",
        "type":"API"
    },
    "alert":{
        "updatedAt":1420452193166002000,
        "tags": [
            "tag1", "tag2"
        ],
        "teams" : [
            "team1", "team2"
        ],
        "recipients" : [
            "recipient1", "recipient2"
        ],
        "message":" test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":""
    },
    "action":"Create",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

Acknowledge

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452224764002246,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":""
    },
    "action":"Acknowledge",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

UnAcknowledge

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452224764002246,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":""
    },
    "action":"UnAcknowledge",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

AddTeam

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452256147001924,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":"",
        "team":"team2"
    },
    "action":"AddTeam",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

AddRecipient

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452274617001925,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":"",
        "recipient":"team2_escalation"
    },
    "action":"AddRecipient",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

AddNote

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452275002000962,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":"",
        "note":"note to test alert"
    },
    "action":"AddNote",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

AddTags

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452275002000962,
        "tags": [
            "tag1", "tag2", "tag3"
        ],
        "addedTags":"tag1,tag2,tag3",
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":""
    },
    "action":"AddTags",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

RemoveTags

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452275002000962,
        "tags": [
            "tag1", "tag2"
        ],
        "removedTags":"tag3",
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":""
    },
    "action":"RemoveTags",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

Close

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452374669001603,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":""
    },
    "action":"Close",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

Assign Ownership

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452374669001603,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":"",
        "owner" : "[email protected]"
    },
    "action":"AssignOwnership",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

Take Ownership

JSON

{
   "integrationType":"Integration1",
   "alert":{
      "createdAt":1470226893192,
      "tinyId":"47",
      "alias":"8a745a79-3ed3-4044-8427-98e067c0623c",
      "alertId":"8a745a79-3ed3-4044-8427-98e067c0623c",
      "source":"[email protected]",
      "message":"message test",
      "userId":"ac6a9ab7-98fe-4256-8a0e-30dc082a55e7",
      "entity":"",
      "tags":[
            "tag1","tag2"
      ],
      "updatedAt":1470383477928000335,
      "username":"[email protected]"
   },
   "integrationName":"Webhook",
   "action":"TakeOwnership",
   "integrationId":"fd8755c1-7a5e-4829-9ecc-8990e1a2eed3",
   "source":{
      "name":"",
      "type":"web"
   }
}

Delete

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "tinyId":"23",
        "alias":"aliastest",
        "entity":"",
        "message":"test alert",
        "updatedAt":1420452374669001603,
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "username":"[email protected]",
        "source":"[email protected]",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d"
    },
    "action":"Delete",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

Escalate

The 'entity' property in escalationNotify can be one of the following values:

user
group
team
schedule

The 'type' property in escalationNotify can be:

“default” for the user, group, and team entities
“default”, “previous”, and “next” for the "schedule" entity

JSON

{
    "escalationId":"51859f57-7fad-467b-ad79-59acbc69cb6a",
    "headers":{
        "foo":"bar"
    },
    "integrationName":"Webhook_Test",
    "escalationNotify":{
        "name":"[email protected]",
        "id":"64818849-71d6-40ce-87c6-ed5e588702fd",
        "type":"default",
        "entity":"user"
    },
    "integrationId":"868be72a-8015-432e-8b23-c1f7f4374baa",
    "escalationName":"test_esc",
    "alert":{
        "alertId":"7ba97e3a-d328-4b5e-8f9a-39e945a3869a"
    },
    "escalationTime":0,
    "action":"Escalate",
    "repeatCount":0
}

Update Priority

JSON

{
  "action": "UpdatePriority",
  "alert": {
    "alertId": "8809ea18-89ea-4e4e-9cca-8037fd745e102343",
    "message": "alert",
    "tags": [],
    "tinyId": "418",
    "source": "[email protected]",
    "entity": "",
    "alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
    "createdAt": 1512047424512,
    "updatedAt": 1512559548447000000,
    "username": "[email protected]",
    "userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
    "insertedAt": 1512047424512000000,
    "priority": "P1",
    "oldPriority": "P3"
  },
  "source": {
    "name": "",
    "type": "web"
  },
  "integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
  "integrationName": "Webhook1",
  "integrationType": "Webhook"
}

Update Description

JSON

{
  "action": "UpdateDescription",
  "alert": {
    "alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551",
    "message": "test alert",
    "tags": [],
    "tinyId": "418",
    "entity": "",
    "alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
    "createdAt": 1512047424512,
    "updatedAt": 1512559548447000000,
    "username": "[email protected]",
    "userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
    "description": "test description",
    "recipients": [],
    "teams": [],
    "actions": [],
    "details": {},
    "priority": "P3",
    "oldPriority": "P3",
    "source": "[email protected]"
  },
  "source": {
    "name": "",
    "type": "web"
  },
  "integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
  "integrationName": "Webhook1",
  "integrationType": "Webhook"
}

Update Message

JSON

{
  "action": "UpdateMessage",
  "alert": {
    "alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551",
    "message": "test alert 2",
    "tags": [],
    "tinyId": "418",
    "entity": "",
    "alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
    "createdAt": 1512047424512,
    "updatedAt": 1512559548447000000,
    "username": "[email protected]",
    "userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
    "description": "test description",
    "recipients": [],
    "teams": [],
    "actions": [],
    "details": {},
    "priority": "P3",
    "oldPriority": "P3",
    "source": "[email protected]"
  },
  "source": {
    "name": "",
    "type": "web"
  },
  "integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
  "integrationName": "Webhook1",
  "integrationType": "Webhook"
}

A custom action with the name "TestAction"

JSON

{
    "source":{
        "name":"",
        "type":"web"
    },
    "alert":{
        "updatedAt":1420452275002000962,
        "tags": [
            "tag1", "tag2"
        ],
        "message":"test alert",
        "username":"[email protected]",
        "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
        "source":"[email protected]",
        "alias":"aliastest",
        "tinyId":"23",
        "createdAt":1420452191104,
        "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
        "entity":""
    },
    "action":"TestAction",
    "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
    "integrationName":"Integration1"
}

Was this helpful?

It wasn't accurateIt wasn't clearIt wasn't relevant

Still need help?

The Atlassian Community is here for you.

Ask the Community